2014.08.15. péntek 08:00
The consumer protection inspectors continuously inspects the catering
units of the Sziget. Official proceedings was launched in only one case –
Zsuzsanna Fülöp, the spokesperson of the Hungarian Authority for Consumer Protection
told MTI. on Thursday in Budapest at the festival site. Since Monday, 79 catering
units were inspected with test shoppings at
the festival, and the inspectors found only one case, when the
trader did not give a receipt. The HACP initiated official proceeding against
the vendor – Zsuzsanna Fülöp
described the experiences. (MTI)
2014.07.31. csütörtök 08:00
Following a large number of
complaints in EU countries concerning in-app purchases in online games
and in particular inadvertent purchases by children, national
authorities joined forces with the European Commission to find
solutions. The coordinated enforcement
action in the EU on in-app purchases in online and mobile games has made
real progress in delivering tangible results. Industry has made a
number of engagements which seek to address consumer concerns. The
action will increase consumer confidence in the fast-growing "app"
2014.07.24. csütörtök 08:03
The Consumer Protection Inspectorate of the Pest County Government
Office launches consumer protection controls that will be stringent
similar to last year during the Hungarian Formula 1 Grand Prix, Richárd Tarnai, Pest county government commissioner told at a press conference
on Wednesday in Budapest.
He added that this year, the emphasis will be placed on the control of
serving alcohol and tobacco products to young people. They will check
the sales of alcohol and tobacco products by involving juveniles.
2014.07.04. péntek 08:00
The 5th International Product Safety
Week was organised between the 16th and the 20th of June. This event takes place
every two years and gathers consumer product safety professionals and
stakeholders from around the globe, representing regulators, businesses,
consumer organisations and other experts to work together in advancing product
safety issues globally. This year the focus of attention was on strengthening
international co-operation and supporting approaches such as ”seamless
surveillance” to strengthen consumer safety at every point of the supply chain
from design to destination. >>>
2014.07.04. péntek 07:58
The market for online medicinal
products is booming, but how can consumers tell an authentic online pharmacy
from a fake one? Up until now, it has been a potential stab in the dark, but
things are changing.
Thanks to a certified logo designed
by the Commission, consumers will soon be able to authenticate any website
through which they are considering buying medicines. The logo, once clicked,
will take the potential buyer to the national regulatory authority website,
which lists all legally operating online pharmacies and other legally authorised
retailers of medicines.
Member States have one year from June
2014 to ensure that all legally authorised pharmacies and retailers bear the
logo featuring on this page, as a proof that the medicinal products they sell
For further information on the logo
and the technical requirements to ensure its authenticity, visit the website.
2014.06.30. hétfő 13:30
There is an improved performance across all consumer markets finds the 10th
Consumer Markets Scoreboard published today. This improvement is
particularly marked for goods markets, while services continue to be the
main sources of dissatisfaction.
"Consumers should be the master not the servant of the market," said Commissioner
for Consumer Policy Neven Mimica,
"The Consumer Markets Scoreboard we publish today shows that, overall,
market conditions are getting better for consumers. However much more
needs to be done, especially on services and energy. I am working hard
with my colleagues in the Commission to address these issues, be it
through the Payment Accounts Directive, the Connected Continent package
or through facilitating the switching of suppliers." >>>
2014.06.27. péntek 08:05
It's a big summer sale courtesy of
the European Commission! From 1 July 2014, the EU will cut the price
caps for data downloads by more than half: down from 45 cents per
megabyte to 20c/MB. It will become even cheaper to use maps, watch
videos, check mails and update social networks while travelling across
the EU. To put it into context: football
fans traveling in the EU during this World Cup season will pay 25 times
less for data roaming as compared to during 2010 World Cup!
Since the EU introduced caps on data roaming, data consumption has risen dramatically.
Phone calls and text messages will become cheaper as well. All this is good news,
as you can travel around Europe and stay in touch with family and friends at home.
2014.06.27. péntek 08:00
On May 6, 2014, the new China national standard GB 6675-2014: Parts 1-4
was published, replacing GB 6675-2003 “National Toy Safety Technical
Code”. Effective January 2016, the standard details the general
requirements of toys, such as phthalate and firearm imitation
requirements, as well as common safety requirements to prevent
children’s injury. Products that fail to meet the mandatory GB
standards may not be placed on the China market. >>>
2014.06.19. csütörtök 08:02
Tragically in the last few months fatal
accidents involving children were reported in France, Latvia and the
United Kingdom. These accidents had one, small, element in common:
button batteries. Most consumers are not aware of the
damage button batteries can cause, if swallowed. To help raise awareness
the European Commission will join the OECD’s global campaign, an
International Awareness Week on Button Battery Safety (follow the
Twitter hashtag #worldbatterysafety), from 16-20 June, 2014. The key
messages of this campaign are addressed to consumers/parents and
businesses to ensure button batteries do not end up in the hands of
children. An awareness raising event on the risks of button batteries
will be held on 17 June during the International Product Safety Week. >>>
2014.06.19. csütörtök 08:00
Every 2 years, policy makers, industry,
consumer organisations and many others from across the world gather to discuss
how to cooperate in order to reinforce product safety. The aim
of the International Product Safety Week is to promote the safety of consumer
products and international
cooperation. This year focus of attention is on
strengthening international co-operation and supporting approaches such as
"seamless surveillance" to strengthen consumer safety at every point of the
supply chain from design to destination. >>>
2014.06.17. kedd 08:00
Good news for Europe's more than 507 million consumers: as of today, new
EU legislation will bolster their rights throughout the European Union.
The new EU Consumer Rights Directive,
which has now entered into force, strengthens consumers' rights
wherever and whenever they shop in Europe – online or on the high
street. Businesses will also benefit from these new rules which create a
level-playing field, making it less costly for traders to offer their
products and services to consumers across borders. The new rules will
for example ensure that EU-wide, consumers have 14 days to change their
minds and pull out of any online purchase or off-premises purchase (when
a seller visits the consumer's home) – up from the previous minimum 7
days. The new rules also ban surcharges for the use of credit cards and
hotlines, as well as pre-ticked boxes on websites for charging
additional payments (for example when buying plane tickets online). To
make sure these new rules are applied in a uniform manner across the
EU, so that consumers benefit from them no matter in which Member State
they are, the European Commission is also publishing a guidance document for national authorities, including an optional model for essential consumer
information to be displayed on digital products. >>>
2014.06.10. kedd 09:33
The Hungarian Authority for Consumer Protection (HACP) and the customers inspectorates
of the county government offices have started the week in the summer tourist controls.
They especially checks the taxi drivers and restaurateur at events – Attila Kathi,
the head of the authority’s strategic cabinet told at a press conference on Wednesday
in Budapest. The controls cover the seasonal items – children’s toys, children’s
sports equipments, garden furnitures and electric grills – by filtering those
that are harmful to the health – he added.
2014.05.28. szerda 08:01
The European Commission has published today a review of passenger
rights' complaint handling and enforcement in the European air transport
sector between 2010 and 2012. The review shows that complaints to
national authorities for compensation and assistance have returned to
lower levels since the exceptional year 2010 (ash cloud crisis, snow
disruptions). Also, airlines get sanctioned in only 1% of the cases as
most of the complaints are settled without having to resort to such
measures in order to ensure enforcement. Complaints from disabled
persons and persons with reduced mobility about problems in air
transport remain very low in general and no sanctions were imposed to
airlines for such cases. >>>
2014.05.23. péntek 12:20
After three years of joint work the Hungarian Authority for Consumer Protection
(HACP) and the Chinese State Industrial and Commercial
Directorate (SAIC) signed a cooperation agreement on Monday in Budapest –
the authority told MTI.
The SAIC only signed a similar agreement in Europe with the German authority.
Under the agreement, the cooperation involves mutual information to
the parties about the consumer protection acts, regulations, policies,
mutual meetings and opportunities for personal professional practice
mapping and the initiation of dialogue abot training consumers and
2014.05.22. csütörtök 08:00
With the holiday season already starting and millions of Europeans
planning trips across the continent and beyond, here are a few tips on
what to do when faced with a problem. If you are wondering who will
cover the costs of your treatment in case of an accident or want to know
what papers to prepare before taking your dog aboard, here is a list of
the things the European Union is doing to assist you on your travels. >>>
2014.05.09. péntek 07:49
Hungarospa Hajdúszoboszlói Zrt. has successfully applied for the
Consumer Friendly Trader Certification issued by the Hungarian Authority for
Consumer Protection. The trader received the domestic award on 15 October 2013,
the international version was given on 06 May 2014. In its application the
trader has undertaken to provide prior and continuous multilingual customer information
(Hungarian, English, German, Polish, Romanian, Ukrainian), detailed description
of complaint handling, information on competent bodies. English and Hungarian
information documents of the ECC Hungary are available as well. In case
prevention is not possible and problems cannot be avoided, various types of
remedies are available. More info >>>
2014.05.09. péntek 07:20
Court of Justice of the European Union
PRESS RELEASE No 64/14
Luxembourg, 30 April 2014
Judgment in Case C‑475/12
States can monitor whether companies which supply electronic
communications services in their territory, but are established in
another Member State, are complying with consumer protection rules. On the other
hand, they cannot compel such companies to create branches or subsidiaries
in their territory.
UPC is a Luxembourg
company which supplies, from Luxembourg, for consideration, packages of
radio and audio-visual broadcast services that can be received by
satellite, subject to conditional access. These services are supplied to
subscribers in other Member States, including Hungary. >>>>
2014.04.23. szerda 07:54
Instead of the current voluntary practice, the place of origin should be
compulsorily indicated on each product – the European Parliament
included in its draft legislation. According to the proposed regulation, that
counry should be indicated on
the product, where the last substantial, economically justified
processing or working took place, resulting in the creation of a new
2014.04.16. szerda 13:13
With household budgets under
pressure, EU consumer policy is there to ensure not only that consumers
are treated fairly – but that they can get the best deal possible. The
European Union's efforts over the last year to strengthen consumer
rights are having a positive impact on consumer confidence: a vital
element in Europe's economic recovery.
The next challenge is to ensure
that consumers are aware of their rights under EU law so they can use
them every day, when shopping online or on the high street. That's why
the European Commission has kicked off today a consumer campaign
informing citizens of their consumer rights under EU law and pointing
them to the right places where they can get advice and help in case of
questions or problems. >>>
2014.04.16. szerda 12:59
RAPEX is the European rapid alert system for dangerous products. It
ensures that information about dangerous products withdrawn from the
market and/or recalled from consumers anywhere in Europe is quickly
circulated between Member States and the European Commission, so that
appropriate action can be taken everywhere in the EU. Thirty-one countries
currently participate in the system. Croatia has joined RAPEX as from 1
July 2013. The participating countries are all the European Union
countries and the EFTA/EEA countries (Iceland, Liechtenstein and
2014.04.16. szerda 12:40
For just 5
cents per citizen a year, the European Union's consumer programme helps
to help citizens fully enjoy their consumer rights and actively
participate in the Single Market. The total budget for the programme is
€188.8 million for 2014-2020. The Consumer
Programme has a great impact on consumers despite its modest budget. It
will serve consumers in all Member States with projects ranging from
coordinating enforcement actions, co-financing the European Consumer
Centres to assisting national authorities in resolving breaches of
consumer laws. "It is an essential element in ensuring that the single
market works to the benefit of consumers everywhere across Europe" said
EU Commissioner for Consumer Policy Neven Mimica.
achieved by the first Consumer Programme (2007-2013). Amongst the
projects funded in that period were enforcement cooperation actions
across the EU, educational projects such as the Consumer Classroom and
development of the Online Dispute Resolution platform. >>>
2014.04.16. szerda 12:27
In a concerted action by national
consumer authorities co-ordinated by the European Commission an
astonishing 382 out of 552 websites checked in 2013 did not respect
European consumer law. As a result of vigorous enforcement action, 62%
of the websites checked are now treating consumers as they should. The
remaining 38% can expect further action against them as European
authorities continue work to ensure that consumer rights are fully
three internet users in the European Union book travel and accommodation
on line. They deserve to know that an on-line booking is safe and
reliable. Of the 552 travel websites we checked, 62% are now in line
with EU consumer legislation, thanks to the joint efforts of Member
States and the Commission. I will not rest until consumers' rights are
fully respected and will seek to use the existing structures to achieve
this." said EU Commissioner for Consumer Policy, Neven Mimica. >>>
2014.04.16. szerda 12:22
The European Commission welcomes
today's European Parliament vote in favour of new rules to improve the
safety of consumer products circulating in the EU's internal market -
including those imported from outside the EU - and to step-up market
surveillance concerning all non-food products. This will contribute to
strengthening consumer protection. It will also create a level playing
field for business by ensuring that responsible manufacturers do not
suffer unfair competition from products which do not comply with
European safety or environmental rules.
Unsafe products should not reach
consumers or other users. Their improved identification and
traceability will enable their quick removal from circulation within the
EU. The new legislation will also help business and consumers by
ensuring that a product's country of origin is indicated according to clear and
unambiguous rules. >>>
2014.04.09. szerda 10:00
On 16 - 20 June 2014, the European Commission will
host the 2014 International Product Safety Week: a series of events
which will gather consumer product safety professionals and stakeholders
from around the globe, representing regulators, businesses, consumer
organisations and experts to work together in advancing product safety
Highlights of the week
- Conference on the Consumer Product Safety and Market Surveillance legislation
in the European Union
- PROSAFE seminar on joint international market surveillance activities
- International Consumer Product Health and Safety Organisation (ICPHSO) international
- International Consumer Product Safety Caucus (ICPSC) meeting
- Trilateral EU-China-US Consumer Product Safety Summit
- RAPEX-CHINA Working Group meeting between the EU and China
information on the program and for registering to the events, please
visit the 2014 International Product Safety Week’s web page:
Please register by 9 May, 2014.
2014.03.13. csütörtök 08:00
The European Parliament backed today
(610 votes for, 58 against and 13 abstentions)
the European Commission's proposal modernising EU rules
on package holidays (IP/13/663). Existing EU rules on package travel holidays date back to 1990.
Under the new rules, the Package Travel Directive will enter the digital age and
better protect 120 million consumers who buy customised travel arrangements –
especially online – and are not covered under today's EU rules.
The reform will
bolster protection for consumers by increasing transparency about the kind of
travel product they are buying and by strengthening their rights in case
something goes wrong. Businesses will also benefit as the new Directive will
scrap outdated information requirements such as the need to reprint brochures
and will make sure that national insolvency protection schemes are recognised
across borders. >>>
2014.03.11. kedd 08:59
World Consumer Rights Day (WCRD) is an annual international
occasion. The day aims to enhance solidarity within the international
consumer movement. March 15 gives us an opportunity to promote the basic
rights of all consumers. This was the day when USA President John F
Kennedy had first outlined the definition of Consumer Rights in 1962.
WCRD demands consumer rights to be respected and protected. It also
promotes peaceful protests against the market abuses and social
First observed on 15 March 1983, World Consumer Rights Day is a very
important day in the era of capitalization. Companies have no right to
fool the customers. Each and every customer is entitled to his basic
rights. The day mobilizes citizen action against unfair policies of
corporate. 15 March is marked with celebrations all around the world by
numerous consumer organizations. Public exhibitions, press conference,
special campaigns, street events and workshops etc are organized to make
consumers aware of their rights. The ultimate aim of this day is to
bring about important and needed benefits for consumers.
2014.03.11. kedd 08:14
World Consumer Rights Day was established on 15 March 1983 to promote consumer
rights around the world. For WCRD 2014, we are calling on CI Members and Supporters
to highlight the consumer issues that are undermining and frustrating the success
of mobile phone services.
To mark WCRD, CI will be launching a new Consumer Agenda for Fair Mobile Services.
The agenda sets out the issues that most effect consumers including the need
for access to a reliable service, the security of their data and fair contracts
CI will submit the Agenda to the World Telecommunications Development Conference,
held by the International Telecommunications Union, where we will be calling on
phone regulators and companies to take action to stop these issues undermining
the success of this new technology.
Ringing in the changes
Can you imagine a world without mobile phones? In just a few years they have
become an indispensable part of our lives and can be found in almost every country
around the world.
But as the number of consumers using mobile services nears seven billion, what
sort of service are they receiving?
Are they being treated fairly? Our 2014 World Consumer Rights Day (WCRD) campaign
Fix Our Phone Rights! is devoted to tackling the issues that most affect consumers
of mobile services.
Why Phone Rights are important
In 2013 it was estimated that 6.8 billion people owned a mobile phone. In 2011
that figure was 6 billion and in 2010 it was 5.4 billion.
At the same time, mobile services have transformed from just being telephones
that enable us to talk and text, to mini computers giving us access to information
and services that are crucial to livelihoods and health.
They are not just convenient, but increasingly important tools that help to empower
citizens and consumers. Having access to mobile connectivity is a necessity.
CI Members and Supporters can also download the campaign logo (which is at the
top of this page) in either English, Spanish or French in a variety of sizes.
Please email firstname.lastname@example.org for hi-res versions.
We will be highlighting Member activities via our WCRD activity map - you can
submit reports of what you are doing and they will appear on the map.
Do not forget to use social media like Facebook and Twitter to spread the word
and encourage everyone to join our campaign!
And make sure to use the hashtags #PhoneRights and #WCRD2014. We also want to
try and encourage consumers to complain about their mobile service using the hashtag
Make sure to inform CI of the updates and developments happening in your country.
CI’s agenda for Phone Rights
CI’s Consumer Agenda for Fair Mobile Services addresses the issues that affect
mobile consumers across the world, and we hope every CI Member and Supporter can
join the call. Some of the issues we want to address are:
1. Provide consumers with access to an affordable, reliable service
Consumers want to be able to have access to affordable mobile services in order
to communicate and to access information. It is only reasonable that they then
expect those services to be consistent and of a high quality without drop outs
2. Provide consumers with fair contracts explained in clear, complete and accessible
Consumers often feel cheated by their mobile provider, either because of unfair
contract terms and conditions or because they didn’t understand what they had
signed. Telecom providers should always provide consumers with fair contracts
with all relevant information explained clearly so that consumers can exercise
their right to make informed choices.
3. Provide consumers with fair and transparent billing
Consumers shouldn’t be billed for services they didn’t request. We demand fairness
and transparency in our bills, and protection from billing fraud.
4. Provide consumers with security and power over their own information
Telecoms providers and regulators alike must protect the personal data that consumers
give up in order to use mobile services. Whilst giving consent to use personal
data can enhance the experience of using a mobile phone, it can also compromise
the consumer’s right to safety. Consumers must be able to set the terms of how
this data is used.
5. Listen and respond to consumer complaints
Telecom providers should have effective complaints systems and if consumers are
not satisfied there should be redress mechanisms to ensure a fair outcome. We
must be able to penalise providers for abusive and unjust business practices.
source: http://www.consumersinternational.org .
2014.03.11. kedd 08:06
On 15 March, 1962, US President John F. Kennedy delivered an historic address
to the US Congress in which he outlined his vision of consumer rights. This was
the first time any politician had formerly set out such principles.
Over time, the consumer movement has developed this vision into a set of eight
basic consumer rights which now define and inspire much of the work CI and its
The right to satisfaction of basic needs - To have access to basic, essential goods and services: adequate food, clothing,
shelter, health care, education, public utilities, water and sanitation.
The right to safety - To be protected against products, production processes and services which
are hazardous to health or life.
The right to be informed - To be given the facts needed to make an informed choice, and to be protected
against dishonest or misleading advertising and labelling.
The right to choose - To be able to select from a range of products and services, offered at competitive
prices with an assurance of satisfactory quality.
The right to be heard - To have consumer interests represented in the making and execution of government
policy, and in the development of products and services.
The right to redress - To receive a fair settlement of just claims, including compensation for misrepresentation,
shoddy goods or unsatisfactory services.
The right to consumer education - To acquire knowledge and skills needed to make informed, confident choices
about goods and services, while being aware of basic consumer rights and responsibilities
and how to act on them.
The right to a healthy environment -To live and work in an environment which is non-threatening to the well-being
of present and future generations.
2014.03.10. hétfő 08:00
This year, the Hungarian Quality Product Award® Contest has
been launched for the 17th time, in line with the economic strategy of
Hungary. During the assessing of the awarded goods and services, a
special emphasis is put on export orientation. In Hungary’s most prestigious voluntary
certification scheme, one can
apply to win the award in 53 topics in 31 main categories. The project
aims help to develop conscious consumer choice and behavior through the
recognition of quality and product safety in Hungary. The organizers
expect the application materials until 16 May to the Hungarian Quality
Product Award® Contest of 2014.
2014.02.28. péntek 08:00
Europe's "app economy" is booming. It employs over 1 million people and
is expected to be worth €63bn in the next five years. According to the
external app analytics platform Distimo, around 80% of the revenue –
estimated at over 10 billion EUR per year – of one supplier comes from
purchases made by consumers from within an application by which
consumers access special content or features, commonly called "in-app"
For the app economy to develop its full potential and
continue innovating, consumers need to trust the products. At present
over 50% of the EU online games' market consists of games advertised as
“free”, although they often entail, sometimes costly, in-app purchases.
Often consumers are not fully aware that they are spending money because
their credit cards get charged by default. Children are particularly
vulnerable to marketing of "free to download" games which are not "free
Following complaints from all over Europe, the European
Commission is meeting (27 and 28 February) with
national enforcement authorities and large tech companies in order to
discuss these concerns. Industry will be asked to commit to providing
solutions within a clear timeframe so as to ensure proper consumer
protection for apps customers. >>>
2014.02.26. szerda 11:36
CI has announced the theme for WCRD 2014 - it will focus on mobile phones with
the slogan Fix Our Phone Rights.
Can you imagine a world without mobile phones? In just a few years
they have become an indispensable part of our lives and can be found in
almost every country around the world.
But as the number of consumers using mobile services nears 7 billion grows, what
sort of service are they receiving?
Are they being treated fairly? Our 2014 World Consumer Rights Day
(WCRD) campaign “Fix Our Phone Rights!” is devoted to tackling the
issues that most affect consumers of mobile services.
WCRD was established on 15 March 1983 to promote consumer rights
around the world. For WCRD 2014, we are calling on CI Members and
Supporters to highlight the consumer issues that are undermining and
frustrating the success of this new technology.
Why Phone Rights are important
In 2013 it was estimated that 6.8 billion people owned a mobile
phone. In 2011 that figure was 6 billion and in 2010 it was 5.4 billion.
At the same time, mobile services have transformed from just being
telephones that enable us to talk and text, to mini computers giving us
access to information and services that are crucial to livelihoods and
They are not just convenient, but increasingly important tools that
help to empower citizens and consumers. Having access to mobile
connectivity is a necessity.
As we get closer to WCRD 2014, CI will be highlighting the problems and challenges
faced by mobile consumers across the world.
This will culminate in a global action in the final week running up
to 15 March. Together, we hope to ring in some significant changes to
the way mobile consumers are treated.
Details of how you can get involved will be with you in January, so please key
an eye out for CI WCRD communications.
Also, CI Members and Supporters can subscribe to CI’s WCRD 2014 e-network to get the latest updates.
You can also download the campaign logo (which is at the top of this page) in either English, Spanish or French
in a variety of sizes. Please email email@example.com for hi-res
We will be highlighting Member activities via our WCRD activity map - you can submit reports of what you are doing and they will appear on the map.
On the road to WCRD 2014, help build up our campaign to get the attention of
the telecom providers and our governments.
Start an online petition, submit a formal letter of complaint to your
telecom provider, contact the decision makers, organise assemblies,
host a speak-out, and design creative activities to drive more consumers
to learn and act and to push telecommunication providers and
governments to respond to our concerns.
Do not forget to use social media like Facebook and Twitter to spread the word and encourage everyone to join our campaign!
Make sure to inform CI of the updates and developments happening in your country.
CI’s agenda for Phone Rights
CI is developing a WCRD consumer agenda for Phone Rights. These are
issues that effect mobile consumers across the world in some way, and we
hope every CI Member and Supporter can join the call too. Some of the
issues we want to address are:
1. Provide consumers with fair contracts explained in clear, complete and accessible
often feel cheated by their mobile provider, either because of unfair
contract terms and conditions or because they didn’t understand what
they had signed. Telecom providers should always provide consumers with
fair contracts with all relevant information explained clearly so that
consumers can exercise their right to make informed choices.
2. Provide consumers with their money's worth
subscribe to mobile services in order to communicate and to access
information. It is only reasonable that they then expect those services
to be consistent and of a high quality without drop outs in service.
3. Provide consumers with fair and transparent billing
shouldn’t be billed for services they didn’t request. We demand
fairness and transparency in our bills, and protection from billing
4. Provide consumers with power over their own information
providers and regulators alike must protect the personal data that
consumers give up in order to use mobile services. Whilst giving
consent to use personal data can enhance the experience of using a
mobile phone, it can also compromise the consumer’s right to safety.
Consumers must be able to set the terms of how this data is used.
5. Listen and respond to consumer complaints
providers should have effective complaints systems, and if consumers
are not satisfied there should be redress mechanisms to ensure a fair
outcome. We must be able to penalise providers for abusive and unjust
2014.02.19. szerda 08:05
The European Consumer Centres Network, ECC-Net, published
a report "Chargeback in the EU/EEA - A solution to get your money back
when a trader does not respect your consumer rights." The Report has mapped the
consumer rights and the alternatives in the EU/EEA-countries regarding the right
to be reimbursed from the card issuing bank through a chargeback procedure. >>>
2014.02.05. szerda 15:15
In order to ensure that children continue to be protected from the dangers of
novelty cigarette lighters, or cigarette lighters which are not child-resistant,
the EU has extended the ban, which prevents them appearing on the market, up
until 11 May 2015. Further prolongation of the bans is possible in the future
if necessary. In the meantime, work is continuing to develop a suitable European
standard for determining the child resistance of lighters which is based on
technical parameters rather than the use of child panels.
2014.01.29. szerda 09:53
The majority of the detergents distributed in Hungary have appropriate efficiency
– a test revealed. The
Hungarian Authority for Consumer Protection (HACP) told MTI on Tuesday, that
only three of the laboratory tested twenty products have failed on the
tests and did not meet the legal requirements. The main aim of the tests
was to verify the application of EU labeling requirements on detergents
and to test the upper limit of the phosphate content as well.
2014.01.27. hétfő 15:58
RAPEX is the EU rapid alert system for all dangerous consumer products, with
the exception of food, pharmaceutical and medical devices. It allows for the rapid
exchange of information between Member States and the Commission of measures taken
to prevent or restrict the marketing or use of products posing a serious risk
to the health and safety of consumers. Both measures ordered by national authorities
and measures taken voluntarily by producers and distributors are covered by RAPEX.
The report includes detailed information on the products concerned, the risks,
the notifying Member State, and the measures adopted in response. Pictures are
included where available.
Click here to view this week's report: Rapex Weekly Report: report 3, 2014
2014.01.13. hétfő 08:11
The Hungarian Authority for Consumer Protection (HACP) has launched the Smart
Program especially for primary school children. In
the scope of the program, the children can learn how they can save money and energy
what for to pay attention during consumption in a playful manner. The
program (www.nfhokosotthon.hu) was presented on Thursday at the Epreskerti Primary School in
2014.01.07. kedd 08:20
Authority for Consumer Protection (HACP) was able to carry out all of the
necessary checks in all sectors in 2013 –István Pintér, the Director of the HACP
told MTI in his year assessment interview.
He added that it is a high
recognition that the European Union classifies the market surveillance
activities of HACP as pioneer in the field of dangerous goods.
Director-General reminded, that the market surveillance activity of the National
Consumer Protection Authority (NFH) was classified to the first place in2013
among the Member States of the European Union.
2014.01.07. kedd 08:00
The dealer is required to report trips organized with the aim of
product distributions from January – the government decree was published
on last Monday in the Magyar Közlöny (Hungarian Official Gazette). The
dealer should report the date and place of the event, 15 days before
the trip to the competent notary at the premise of the company. Within 3
days after the dealer submitted the report to the notary, the notary
sends the report to the competent consumer protection authority at the
location of the product presentation.
2013.12.12. csütörtök 08:00
The 2013 Trouble in Toyland report is the 28th annual U.S.
Public Interest Research Group (PIRG) survey of toy safety. In this
report, U.S. PIRG provides safety guidelines for consumers when
purchasing toys for small children and provides examples of toys
currently on store shelves that may pose potential safety hazards.
Over the past twenty-eight years, our report has identified hazards
in toys and children’s products that could cause acute injuries, from
choking hazards from toys with small parts, to strangulation hazards
from cords on pull toys, to laceration hazards from edges that are too
sharp, to toxic hazards posed by chemicals in toys. Our report has led
to more than 150 recalls and other regulatory actions over the years,
and has helped educate the public and policymakers on the need for
stronger public health and consumer safety standards to protect children
from unsafe products. This report continues to help keep children -
particularly babies and toddlers - safe, as the majority of all injuries
happen to children in the 0-2 age range.
The enactment of the Consumer Product Safety Improvement Act (CPSIA)
of 2008 made great strides in toy safety and strengthened the ability of
the Consumer Product Safety Commission (CPSC) to protect consumers,
including the littlest consumers—children. Although policymakers delayed
implementation of its most stringent lead standard rules and enacted
some narrow exceptions in 2011, on the whole the law has been protected
from attempts to undermine it. However, we remain vigilant as a variety
of regulatory threats to the CPSC’s tools and authority remain under
consideration by policymakers.
2013.12.04. szerda 08:05
Consumers: conscious shopping for safe Christmas
The conscious consumer behavior is essential for the safety of
the Christmas holiday season – the spokesperson of the Hungarian Authority for
Consumer Protection (HACP) emphasized, during the Smart Christmas! press
conference held on Tuesday in Budapest. Zsuzsanna Fülöp, the spokesperson of HACP
said, that with trade turnover
the number of problems also increase. Therefore before the Christmas
holidays, the activities of the discount stores are highly monitored, as
well as the safety of products related to the Christmas season, such as
safety lights will also be tested – she emphasized.
2013.11.14. csütörtök 09:20
Most of the products sold as lactose-free products, tested by the
Hungarian Authority for Consumer Protection (HACP), met the requirements, but
in two cases almost double the amount of lactose was measured relative
to the limit.
The producers were fined by the authority. According to the notice of the HACP sent to MTI on Tuesday, the examination of
20 products sold as
lactose-free products were completed at the Food and Chemical
Laboratory. Among the tested products there were milk, cream, yogurt,
cottage cheese, whipping cream, cheese, chocolate drinks and cappuccino
powder and butter biscuits as well.
2013.10.24. csütörtök 08:00
Thanks to the joint action of the EU Member
States and the European Commission, 116 websites selling digital games, books, videos and music have been brought
in line with the EU consumer legislation.
Mr Neven Mimica, the European Commissioner
for Consumer Policy, said: "Enforcement
of consumer rights is a priority for me including in the rapidly changing
digital environment. I am pleased that this sweep addressed some of the most
important issues related to digital content downloads. A year ago over 50% of
the websites were not compliant, which is unacceptable. This figure is now down
to 20%, and further results are expected. This is great progress but I will
continue to fight for improvements.">>>
2013.10.16. szerda 13:22
The European Consumer Centres Network, ECC-Net, today published a report entitled
"Can I trust the trust mark?". The report examines how online trust mark schemes
achieve their objective of guaranteeing that their members offer good commercial
practices, security and privacy for consumers.
The report builds on a web survey of 573 European consumers from 19 countries
which confirmed both that consumers value trust marks but lack knowledge about
their characteristics and reliability. The ECC-Net analysed, from a consumer perspective,
detailed characteristics of the 54 trust marks schemes currently existing in the
EU. The results show that the degree of comprehensiveness of these schemes vary
considerably, both across countries or within a single country. ECC-Net, therefore,
recommends that trustmark operators develop pan-European best practices and provide
consumers with more information on their schemes.
More info: http://ec.europa.eu/dgs/health_consumer/information_sources/docs/trust_mark_report_2013_en.pdf
2013.10.08. kedd 15:45
According to the targeted study of the Hungarian Authority for Consumer Protection
(HACP), approximately 20 percent of the dry pastes does not
meet the requirements, in terms of acid degree, moisture content and
egg content – the HACP informed MTI on Monday. At 6 percent of the product samples,
the moisture content was higher
than the requirements of the food code, and at 15 percent of the paste
product samples, egg content was significantly lower than it was
indicated on the label.
2013.09.25. szerda 15:53
Ghana is set for a "desperately needed" new consumer protection policy which
will build on previous law and reinforce rights. When
passed later this year, the bill will establish a consumer protection
act (2014) and a Consumer Protection Authority (2015). The policy
drafted by the Ministry of Trade and Industry will harmonise all
existing pieces of legal provisions that seek to protect the consumer
and ensure fair market practices. >>>
2013.09.25. szerda 15:20
During the inspections of the Hungarian Authority for Consumer Protection (HACP),
tested sausages fulfilled the protein, fat and water content value
requirements of the hungarian food book, while 25 percent of frying sausages did
not meet the statutory requirements.
At one out of the twenty-three tested frying sausages the water
content significantly exceeded the allowed 60 percent level, in case of
the other products the fat content was abnormally higher than the limit
2013.09.25. szerda 12:34
Today the European Commission adopted two measures to improve the safety
of medical devices fulfilling its commitment to restore patient
confidence in the medical devices sector following, amongst others, the
Poly Implant Prothèse (PIP) breast implants scandal. The new rules are a
Commission Implementation Regulation clarifying the criteria to be met by notified
bodies, which are responsible for inspecting manufacturers of medical devices, and
a Recommendation clarifying
the tasks these bodies have to undertake when they perform audits and
assessments in the medical devices sector, which covers some 10 000
types of products, from plasters to pacemakers. >>>
2013.09.09. hétfő 07:59
September 2013 the Hungarian Authority for Consumer Protection hosted a
delegation from the Ministry for Economy and Trade of Lebanon for a 3 days
TAIEX study visit. The Technical Assistance and Information Exchange (TAIEX)
programme was established in 1996 by the European Commission with the aim to
help beneficiary countries to better understand and to implement EU
legislation. The programme, run by DG Enlargement is a useful tool for partners
outside the EU to acquaint new experiences about practical application of EU
legislation. One type of TAIEX events is the 2-5 days study visit, which helps
foreign delegation to get an insight into the public administration systems of
Member States or the functioning of the host institution.>>>
2013.08.26. hétfő 08:00
A new national certification trademark system
is applied to qualify the services of the hotels in Hungary, after the
mandatory qualification of the hotels was eliminated – the Ministry of National
Economy (NGM) told MTI.
According to the communication of the of the Ministry of National
Economy (NGM), the ministry operates a national certification trademark
system in close collaboration with professional organizations for 5
types of accommodations (rural, camping sites and holiday house, hotel,
private accomodiation) redounding the guarantee of quality services.
2013.07.31. szerda 14:31
Decision was born in two cases already, and nearly forty proceedings are
under way, due to serving young people under age 18. In addition to the
fines, the suspension of the distribution is expected to be ordered in
these cases – the Hungarian Authority for Consumer Protection told MTI on
Tuesday. According to the communication, during the checks carried out since 1
July, (involving 274 youngsters under age 18) in 14 percent of the cases
(a total of 38 cases) the inspectors experienced that despite the ban
underage persons were served and in a further 72 cases they they did not
warn the underage persons to leave the tobacco shop.