2014.04.16. wednesday 13:20
Welcome to the website of the Hungarian Authority for Consumer Protection. Let
me briefly introduce our authority’s activities as follows.
The aim of consumer protection is to create state of equilibrium between the
consumer and the seller of the product in order to enforce consumer rights to
For further information please click the main headline >>>
Director General István Pintér
2014.04.16. wednesday 13:13
With household budgets under
pressure, EU consumer policy is there to ensure not only that consumers
are treated fairly – but that they can get the best deal possible. The
European Union's efforts over the last year to strengthen consumer
rights are having a positive impact on consumer confidence: a vital
element in Europe's economic recovery.
The next challenge is to ensure
that consumers are aware of their rights under EU law so they can use
them every day, when shopping online or on the high street. That's why
the European Commission has kicked off today a consumer campaign
informing citizens of their consumer rights under EU law and pointing
them to the right places where they can get advice and help in case of
questions or problems. >>>
2014.04.16. wednesday 12:59
RAPEX is the European rapid alert system for dangerous products. It
ensures that information about dangerous products withdrawn from the
market and/or recalled from consumers anywhere in Europe is quickly
circulated between Member States and the European Commission, so that
appropriate action can be taken everywhere in the EU. Thirty-one countries
currently participate in the system. Croatia has joined RAPEX as from 1
July 2013. The participating countries are all the European Union
countries and the EFTA/EEA countries (Iceland, Liechtenstein and
2014.04.16. wednesday 12:40
For just 5
cents per citizen a year, the European Union's consumer programme helps
to help citizens fully enjoy their consumer rights and actively
participate in the Single Market. The total budget for the programme is
€188.8 million for 2014-2020. The Consumer
Programme has a great impact on consumers despite its modest budget. It
will serve consumers in all Member States with projects ranging from
coordinating enforcement actions, co-financing the European Consumer
Centres to assisting national authorities in resolving breaches of
consumer laws. "It is an essential element in ensuring that the single
market works to the benefit of consumers everywhere across Europe" said
EU Commissioner for Consumer Policy Neven Mimica.
achieved by the first Consumer Programme (2007-2013). Amongst the
projects funded in that period were enforcement cooperation actions
across the EU, educational projects such as the Consumer Classroom and
development of the Online Dispute Resolution platform. >>>
2014.04.16. wednesday 12:27
In a concerted action by national
consumer authorities co-ordinated by the European Commission an
astonishing 382 out of 552 websites checked in 2013 did not respect
European consumer law. As a result of vigorous enforcement action, 62%
of the websites checked are now treating consumers as they should. The
remaining 38% can expect further action against them as European
authorities continue work to ensure that consumer rights are fully
three internet users in the European Union book travel and accommodation
on line. They deserve to know that an on-line booking is safe and
reliable. Of the 552 travel websites we checked, 62% are now in line
with EU consumer legislation, thanks to the joint efforts of Member
States and the Commission. I will not rest until consumers' rights are
fully respected and will seek to use the existing structures to achieve
this." said EU Commissioner for Consumer Policy, Neven Mimica. >>>
2014.04.16. wednesday 12:22
The European Commission welcomes
today's European Parliament vote in favour of new rules to improve the
safety of consumer products circulating in the EU's internal market -
including those imported from outside the EU - and to step-up market
surveillance concerning all non-food products. This will contribute to
strengthening consumer protection. It will also create a level playing
field for business by ensuring that responsible manufacturers do not
suffer unfair competition from products which do not comply with
European safety or environmental rules.
Unsafe products should not reach
consumers or other users. Their improved identification and
traceability will enable their quick removal from circulation within the
EU. The new legislation will also help business and consumers by
ensuring that a product's country of origin is indicated according to clear and
unambiguous rules. >>>
2014.04.09. wednesday 10:00
On 16 - 20 June 2014, the European Commission will
host the 2014 International Product Safety Week: a series of events
which will gather consumer product safety professionals and stakeholders
from around the globe, representing regulators, businesses, consumer
organisations and experts to work together in advancing product safety
Highlights of the week
- Conference on the Consumer Product Safety and Market Surveillance legislation
in the European Union
- PROSAFE seminar on joint international market surveillance activities
- International Consumer Product Health and Safety Organisation (ICPHSO) international
- International Consumer Product Safety Caucus (ICPSC) meeting
- Trilateral EU-China-US Consumer Product Safety Summit
- RAPEX-CHINA Working Group meeting between the EU and China
information on the program and for registering to the events, please
visit the 2014 International Product Safety Week’s web page:
Please register by 9 May, 2014.
2014.03.13. friday 08:00
The European Parliament backed today
(610 votes for, 58 against and 13 abstentions)
the European Commission's proposal modernising EU rules
on package holidays (IP/13/663). Existing EU rules on package travel holidays date back to 1990.
Under the new rules, the Package Travel Directive will enter the digital age and
better protect 120 million consumers who buy customised travel arrangements –
especially online – and are not covered under today's EU rules.
The reform will
bolster protection for consumers by increasing transparency about the kind of
travel product they are buying and by strengthening their rights in case
something goes wrong. Businesses will also benefit as the new Directive will
scrap outdated information requirements such as the need to reprint brochures
and will make sure that national insolvency protection schemes are recognised
across borders. >>>
2014.03.11. tuesday 08:59
World Consumer Rights Day (WCRD) is an annual international
occasion. The day aims to enhance solidarity within the international
consumer movement. March 15 gives us an opportunity to promote the basic
rights of all consumers. This was the day when USA President John F
Kennedy had first outlined the definition of Consumer Rights in 1962.
WCRD demands consumer rights to be respected and protected. It also
promotes peaceful protests against the market abuses and social
First observed on 15 March 1983, World Consumer Rights Day is a very
important day in the era of capitalization. Companies have no right to
fool the customers. Each and every customer is entitled to his basic
rights. The day mobilizes citizen action against unfair policies of
corporate. 15 March is marked with celebrations all around the world by
numerous consumer organizations. Public exhibitions, press conference,
special campaigns, street events and workshops etc are organized to make
consumers aware of their rights. The ultimate aim of this day is to
bring about important and needed benefits for consumers.
2014.03.11. tuesday 08:14
World Consumer Rights Day was established on 15 March 1983 to promote consumer
rights around the world. For WCRD 2014, we are calling on CI Members and Supporters
to highlight the consumer issues that are undermining and frustrating the success
of mobile phone services.
To mark WCRD, CI will be launching a new Consumer Agenda for Fair Mobile Services.
The agenda sets out the issues that most effect consumers including the need
for access to a reliable service, the security of their data and fair contracts
CI will submit the Agenda to the World Telecommunications Development Conference,
held by the International Telecommunications Union, where we will be calling on
phone regulators and companies to take action to stop these issues undermining
the success of this new technology.
Ringing in the changes
Can you imagine a world without mobile phones? In just a few years they have
become an indispensable part of our lives and can be found in almost every country
around the world.
But as the number of consumers using mobile services nears seven billion, what
sort of service are they receiving?
Are they being treated fairly? Our 2014 World Consumer Rights Day (WCRD) campaign
Fix Our Phone Rights! is devoted to tackling the issues that most affect consumers
of mobile services.
Why Phone Rights are important
In 2013 it was estimated that 6.8 billion people owned a mobile phone. In 2011
that figure was 6 billion and in 2010 it was 5.4 billion.
At the same time, mobile services have transformed from just being telephones
that enable us to talk and text, to mini computers giving us access to information
and services that are crucial to livelihoods and health.
They are not just convenient, but increasingly important tools that help to empower
citizens and consumers. Having access to mobile connectivity is a necessity.
CI Members and Supporters can also download the campaign logo (which is at the
top of this page) in either English, Spanish or French in a variety of sizes.
Please email email@example.com for hi-res versions.
We will be highlighting Member activities via our WCRD activity map - you can
submit reports of what you are doing and they will appear on the map.
Do not forget to use social media like Facebook and Twitter to spread the word
and encourage everyone to join our campaign!
And make sure to use the hashtags #PhoneRights and #WCRD2014. We also want to
try and encourage consumers to complain about their mobile service using the hashtag
Make sure to inform CI of the updates and developments happening in your country.
CI’s agenda for Phone Rights
CI’s Consumer Agenda for Fair Mobile Services addresses the issues that affect
mobile consumers across the world, and we hope every CI Member and Supporter can
join the call. Some of the issues we want to address are:
1. Provide consumers with access to an affordable, reliable service
Consumers want to be able to have access to affordable mobile services in order
to communicate and to access information. It is only reasonable that they then
expect those services to be consistent and of a high quality without drop outs
2. Provide consumers with fair contracts explained in clear, complete and accessible
Consumers often feel cheated by their mobile provider, either because of unfair
contract terms and conditions or because they didn’t understand what they had
signed. Telecom providers should always provide consumers with fair contracts
with all relevant information explained clearly so that consumers can exercise
their right to make informed choices.
3. Provide consumers with fair and transparent billing
Consumers shouldn’t be billed for services they didn’t request. We demand fairness
and transparency in our bills, and protection from billing fraud.
4. Provide consumers with security and power over their own information
Telecoms providers and regulators alike must protect the personal data that consumers
give up in order to use mobile services. Whilst giving consent to use personal
data can enhance the experience of using a mobile phone, it can also compromise
the consumer’s right to safety. Consumers must be able to set the terms of how
this data is used.
5. Listen and respond to consumer complaints
Telecom providers should have effective complaints systems and if consumers are
not satisfied there should be redress mechanisms to ensure a fair outcome. We
must be able to penalise providers for abusive and unjust business practices.
source: http://www.consumersinternational.org .
2014.03.11. tuesday 08:06
On 15 March, 1962, US President John F. Kennedy delivered an historic address
to the US Congress in which he outlined his vision of consumer rights. This was
the first time any politician had formerly set out such principles.
Over time, the consumer movement has developed this vision into a set of eight
basic consumer rights which now define and inspire much of the work CI and its
The right to satisfaction of basic needs - To have access to basic, essential goods and services: adequate food, clothing,
shelter, health care, education, public utilities, water and sanitation.
The right to safety - To be protected against products, production processes and services which
are hazardous to health or life.
The right to be informed - To be given the facts needed to make an informed choice, and to be protected
against dishonest or misleading advertising and labelling.
The right to choose - To be able to select from a range of products and services, offered at competitive
prices with an assurance of satisfactory quality.
The right to be heard - To have consumer interests represented in the making and execution of government
policy, and in the development of products and services.
The right to redress - To receive a fair settlement of just claims, including compensation for misrepresentation,
shoddy goods or unsatisfactory services.
The right to consumer education - To acquire knowledge and skills needed to make informed, confident choices
about goods and services, while being aware of basic consumer rights and responsibilities
and how to act on them.
The right to a healthy environment -To live and work in an environment which is non-threatening to the well-being
of present and future generations.
2014.03.10. monday 08:00
This year, the Hungarian Quality Product Award® Contest has
been launched for the 17th time, in line with the economic strategy of
Hungary. During the assessing of the awarded goods and services, a
special emphasis is put on export orientation. In Hungary’s most prestigious voluntary
certification scheme, one can
apply to win the award in 53 topics in 31 main categories. The project
aims help to develop conscious consumer choice and behavior through the
recognition of quality and product safety in Hungary. The organizers
expect the application materials until 16 May to the Hungarian Quality
Product Award® Contest of 2014.
2014.02.28. thursday 08:00
Europe's "app economy" is booming. It employs over 1 million people and
is expected to be worth €63bn in the next five years. According to the
external app analytics platform Distimo, around 80% of the revenue –
estimated at over 10 billion EUR per year – of one supplier comes from
purchases made by consumers from within an application by which
consumers access special content or features, commonly called "in-app"
For the app economy to develop its full potential and
continue innovating, consumers need to trust the products. At present
over 50% of the EU online games' market consists of games advertised as
“free”, although they often entail, sometimes costly, in-app purchases.
Often consumers are not fully aware that they are spending money because
their credit cards get charged by default. Children are particularly
vulnerable to marketing of "free to download" games which are not "free
Following complaints from all over Europe, the European
Commission is meeting (27 and 28 February) with
national enforcement authorities and large tech companies in order to
discuss these concerns. Industry will be asked to commit to providing
solutions within a clear timeframe so as to ensure proper consumer
protection for apps customers. >>>
2014.02.26. wednesday 11:36
CI has announced the theme for WCRD 2014 - it will focus on mobile phones with
the slogan Fix Our Phone Rights.
Can you imagine a world without mobile phones? In just a few years
they have become an indispensable part of our lives and can be found in
almost every country around the world.
But as the number of consumers using mobile services nears 7 billion grows, what
sort of service are they receiving?
Are they being treated fairly? Our 2014 World Consumer Rights Day
(WCRD) campaign “Fix Our Phone Rights!” is devoted to tackling the
issues that most affect consumers of mobile services.
WCRD was established on 15 March 1983 to promote consumer rights
around the world. For WCRD 2014, we are calling on CI Members and
Supporters to highlight the consumer issues that are undermining and
frustrating the success of this new technology.
Why Phone Rights are important
In 2013 it was estimated that 6.8 billion people owned a mobile
phone. In 2011 that figure was 6 billion and in 2010 it was 5.4 billion.
At the same time, mobile services have transformed from just being
telephones that enable us to talk and text, to mini computers giving us
access to information and services that are crucial to livelihoods and
They are not just convenient, but increasingly important tools that
help to empower citizens and consumers. Having access to mobile
connectivity is a necessity.
As we get closer to WCRD 2014, CI will be highlighting the problems and challenges
faced by mobile consumers across the world.
This will culminate in a global action in the final week running up
to 15 March. Together, we hope to ring in some significant changes to
the way mobile consumers are treated.
Details of how you can get involved will be with you in January, so please key
an eye out for CI WCRD communications.
Also, CI Members and Supporters can subscribe to CI’s WCRD 2014 e-network to get the latest updates.
You can also download the campaign logo (which is at the top of this page) in either English, Spanish or French
in a variety of sizes. Please email firstname.lastname@example.org for hi-res
We will be highlighting Member activities via our WCRD activity map - you can submit reports of what you are doing and they will appear on the map.
On the road to WCRD 2014, help build up our campaign to get the attention of
the telecom providers and our governments.
Start an online petition, submit a formal letter of complaint to your
telecom provider, contact the decision makers, organise assemblies,
host a speak-out, and design creative activities to drive more consumers
to learn and act and to push telecommunication providers and
governments to respond to our concerns.
Do not forget to use social media like Facebook and Twitter to spread the word and encourage everyone to join our campaign!
Make sure to inform CI of the updates and developments happening in your country.
CI’s agenda for Phone Rights
CI is developing a WCRD consumer agenda for Phone Rights. These are
issues that effect mobile consumers across the world in some way, and we
hope every CI Member and Supporter can join the call too. Some of the
issues we want to address are:
1. Provide consumers with fair contracts explained in clear, complete and accessible
often feel cheated by their mobile provider, either because of unfair
contract terms and conditions or because they didn’t understand what
they had signed. Telecom providers should always provide consumers with
fair contracts with all relevant information explained clearly so that
consumers can exercise their right to make informed choices.
2. Provide consumers with their money's worth
subscribe to mobile services in order to communicate and to access
information. It is only reasonable that they then expect those services
to be consistent and of a high quality without drop outs in service.
3. Provide consumers with fair and transparent billing
shouldn’t be billed for services they didn’t request. We demand
fairness and transparency in our bills, and protection from billing
4. Provide consumers with power over their own information
providers and regulators alike must protect the personal data that
consumers give up in order to use mobile services. Whilst giving
consent to use personal data can enhance the experience of using a
mobile phone, it can also compromise the consumer’s right to safety.
Consumers must be able to set the terms of how this data is used.
5. Listen and respond to consumer complaints
providers should have effective complaints systems, and if consumers
are not satisfied there should be redress mechanisms to ensure a fair
outcome. We must be able to penalise providers for abusive and unjust
2014.02.19. wednesday 08:05
The European Consumer Centres Network, ECC-Net, published
a report "Chargeback in the EU/EEA - A solution to get your money back
when a trader does not respect your consumer rights." The Report has mapped the
consumer rights and the alternatives in the EU/EEA-countries regarding the right
to be reimbursed from the card issuing bank through a chargeback procedure. >>>
2014.02.05. wednesday 15:15
In order to ensure that children continue to be protected from the dangers of
novelty cigarette lighters, or cigarette lighters which are not child-resistant,
the EU has extended the ban, which prevents them appearing on the market, up
until 11 May 2015. Further prolongation of the bans is possible in the future
if necessary. In the meantime, work is continuing to develop a suitable European
standard for determining the child resistance of lighters which is based on
technical parameters rather than the use of child panels.
2014.01.29. wednesday 09:53
The majority of the detergents distributed in Hungary have appropriate efficiency
– a test revealed. The
Hungarian Authority for Consumer Protection (HACP) told MTI on Tuesday, that
only three of the laboratory tested twenty products have failed on the
tests and did not meet the legal requirements. The main aim of the tests
was to verify the application of EU labeling requirements on detergents
and to test the upper limit of the phosphate content as well.
2014.01.27. monday 15:58
RAPEX is the EU rapid alert system for all dangerous consumer products, with
the exception of food, pharmaceutical and medical devices. It allows for the rapid
exchange of information between Member States and the Commission of measures taken
to prevent or restrict the marketing or use of products posing a serious risk
to the health and safety of consumers. Both measures ordered by national authorities
and measures taken voluntarily by producers and distributors are covered by RAPEX.
The report includes detailed information on the products concerned, the risks,
the notifying Member State, and the measures adopted in response. Pictures are
included where available.
Click here to view this week's report: Rapex Weekly Report: report 3, 2014
2014.01.13. monday 08:11
The Hungarian Authority for Consumer Protection (HACP) has launched the Smart
Program especially for primary school children. In
the scope of the program, the children can learn how they can save money and energy
what for to pay attention during consumption in a playful manner. The
program (www.nfhokosotthon.hu) was presented on Thursday at the Epreskerti Primary School in
2014.01.07. tuesday 08:20
Authority for Consumer Protection (HACP) was able to carry out all of the
necessary checks in all sectors in 2013 –István Pintér, the Director of the HACP
told MTI in his year assessment interview.
He added that it is a high
recognition that the European Union classifies the market surveillance
activities of HACP as pioneer in the field of dangerous goods.
Director-General reminded, that the market surveillance activity of the National
Consumer Protection Authority (NFH) was classified to the first place in2013
among the Member States of the European Union.
2014.01.07. tuesday 08:00
The dealer is required to report trips organized with the aim of
product distributions from January – the government decree was published
on last Monday in the Magyar Közlöny (Hungarian Official Gazette). The
dealer should report the date and place of the event, 15 days before
the trip to the competent notary at the premise of the company. Within 3
days after the dealer submitted the report to the notary, the notary
sends the report to the competent consumer protection authority at the
location of the product presentation.
2013.12.12. friday 08:00
The 2013 Trouble in Toyland report is the 28th annual U.S.
Public Interest Research Group (PIRG) survey of toy safety. In this
report, U.S. PIRG provides safety guidelines for consumers when
purchasing toys for small children and provides examples of toys
currently on store shelves that may pose potential safety hazards.
Over the past twenty-eight years, our report has identified hazards
in toys and children’s products that could cause acute injuries, from
choking hazards from toys with small parts, to strangulation hazards
from cords on pull toys, to laceration hazards from edges that are too
sharp, to toxic hazards posed by chemicals in toys. Our report has led
to more than 150 recalls and other regulatory actions over the years,
and has helped educate the public and policymakers on the need for
stronger public health and consumer safety standards to protect children
from unsafe products. This report continues to help keep children -
particularly babies and toddlers - safe, as the majority of all injuries
happen to children in the 0-2 age range.
The enactment of the Consumer Product Safety Improvement Act (CPSIA)
of 2008 made great strides in toy safety and strengthened the ability of
the Consumer Product Safety Commission (CPSC) to protect consumers,
including the littlest consumers—children. Although policymakers delayed
implementation of its most stringent lead standard rules and enacted
some narrow exceptions in 2011, on the whole the law has been protected
from attempts to undermine it. However, we remain vigilant as a variety
of regulatory threats to the CPSC’s tools and authority remain under
consideration by policymakers.
2013.12.04. wednesday 08:05
Consumers: conscious shopping for safe Christmas
The conscious consumer behavior is essential for the safety of
the Christmas holiday season – the spokesperson of the Hungarian Authority for
Consumer Protection (HACP) emphasized, during the Smart Christmas! press
conference held on Tuesday in Budapest. Zsuzsanna Fülöp, the spokesperson of HACP
said, that with trade turnover
the number of problems also increase. Therefore before the Christmas
holidays, the activities of the discount stores are highly monitored, as
well as the safety of products related to the Christmas season, such as
safety lights will also be tested – she emphasized.
2013.11.14. friday 09:20
Most of the products sold as lactose-free products, tested by the
Hungarian Authority for Consumer Protection (HACP), met the requirements, but
in two cases almost double the amount of lactose was measured relative
to the limit.
The producers were fined by the authority. According to the notice of the HACP sent to MTI on Tuesday, the examination of
20 products sold as
lactose-free products were completed at the Food and Chemical
Laboratory. Among the tested products there were milk, cream, yogurt,
cottage cheese, whipping cream, cheese, chocolate drinks and cappuccino
powder and butter biscuits as well.
2013.10.24. friday 08:00
Thanks to the joint action of the EU Member
States and the European Commission, 116 websites selling digital games, books, videos and music have been brought
in line with the EU consumer legislation.
Mr Neven Mimica, the European Commissioner
for Consumer Policy, said: "Enforcement
of consumer rights is a priority for me including in the rapidly changing
digital environment. I am pleased that this sweep addressed some of the most
important issues related to digital content downloads. A year ago over 50% of
the websites were not compliant, which is unacceptable. This figure is now down
to 20%, and further results are expected. This is great progress but I will
continue to fight for improvements.">>>
2013.10.16. wednesday 13:22
The European Consumer Centres Network, ECC-Net, today published a report entitled
"Can I trust the trust mark?". The report examines how online trust mark schemes
achieve their objective of guaranteeing that their members offer good commercial
practices, security and privacy for consumers.
The report builds on a web survey of 573 European consumers from 19 countries
which confirmed both that consumers value trust marks but lack knowledge about
their characteristics and reliability. The ECC-Net analysed, from a consumer perspective,
detailed characteristics of the 54 trust marks schemes currently existing in the
EU. The results show that the degree of comprehensiveness of these schemes vary
considerably, both across countries or within a single country. ECC-Net, therefore,
recommends that trustmark operators develop pan-European best practices and provide
consumers with more information on their schemes.
More info: http://ec.europa.eu/dgs/health_consumer/information_sources/docs/trust_mark_report_2013_en.pdf
2013.10.08. tuesday 15:45
According to the targeted study of the Hungarian Authority for Consumer Protection
(HACP), approximately 20 percent of the dry pastes does not
meet the requirements, in terms of acid degree, moisture content and
egg content – the HACP informed MTI on Monday. At 6 percent of the product samples,
the moisture content was higher
than the requirements of the food code, and at 15 percent of the paste
product samples, egg content was significantly lower than it was
indicated on the label.
2013.09.25. wednesday 15:53
Ghana is set for a "desperately needed" new consumer protection policy which
will build on previous law and reinforce rights. When
passed later this year, the bill will establish a consumer protection
act (2014) and a Consumer Protection Authority (2015). The policy
drafted by the Ministry of Trade and Industry will harmonise all
existing pieces of legal provisions that seek to protect the consumer
and ensure fair market practices. >>>
2013.09.25. wednesday 15:20
During the inspections of the Hungarian Authority for Consumer Protection (HACP),
tested sausages fulfilled the protein, fat and water content value
requirements of the hungarian food book, while 25 percent of frying sausages did
not meet the statutory requirements.
At one out of the twenty-three tested frying sausages the water
content significantly exceeded the allowed 60 percent level, in case of
the other products the fat content was abnormally higher than the limit
2013.09.25. wednesday 12:34
Today the European Commission adopted two measures to improve the safety
of medical devices fulfilling its commitment to restore patient
confidence in the medical devices sector following, amongst others, the
Poly Implant Prothèse (PIP) breast implants scandal. The new rules are a
Commission Implementation Regulation clarifying the criteria to be met by notified
bodies, which are responsible for inspecting manufacturers of medical devices, and
a Recommendation clarifying
the tasks these bodies have to undertake when they perform audits and
assessments in the medical devices sector, which covers some 10 000
types of products, from plasters to pacemakers. >>>
2013.09.09. monday 07:59
September 2013 the Hungarian Authority for Consumer Protection hosted a
delegation from the Ministry for Economy and Trade of Lebanon for a 3 days
TAIEX study visit. The Technical Assistance and Information Exchange (TAIEX)
programme was established in 1996 by the European Commission with the aim to
help beneficiary countries to better understand and to implement EU
legislation. The programme, run by DG Enlargement is a useful tool for partners
outside the EU to acquaint new experiences about practical application of EU
legislation. One type of TAIEX events is the 2-5 days study visit, which helps
foreign delegation to get an insight into the public administration systems of
Member States or the functioning of the host institution.>>>
2013.08.26. monday 08:00
A new national certification trademark system
is applied to qualify the services of the hotels in Hungary, after the
mandatory qualification of the hotels was eliminated – the Ministry of National
Economy (NGM) told MTI.
According to the communication of the of the Ministry of National
Economy (NGM), the ministry operates a national certification trademark
system in close collaboration with professional organizations for 5
types of accommodations (rural, camping sites and holiday house, hotel,
private accomodiation) redounding the guarantee of quality services.
2013.07.31. wednesday 14:31
Decision was born in two cases already, and nearly forty proceedings are
under way, due to serving young people under age 18. In addition to the
fines, the suspension of the distribution is expected to be ordered in
these cases – the Hungarian Authority for Consumer Protection told MTI on
Tuesday. According to the communication, during the checks carried out since 1
July, (involving 274 youngsters under age 18) in 14 percent of the cases
(a total of 38 cases) the inspectors experienced that despite the ban
underage persons were served and in a further 72 cases they they did not
warn the underage persons to leave the tobacco shop.
2013.07.26. thursday 08:00
Protection of consumer rights still
varies greatly between EU countries. Only 35% of Europeans are
confident buying online from sellers in other EU countries and seven out
of ten consumers do not know what do to when they receive products that
they did not order.
These are among the results of the
2013 Consumer Conditions Scoreboard published today by the European
Commission. The results show that a fresh impetus is needed to ensure
that consumers can buy with equal confidence and ease across the EU,
whether online or offline. One key finding is the decrease in consumer
trust matched by an increase in the use of redress. >>>
2013.07.17. wednesday 12:49
As from the 11th of July,
cosmetics on shop shelves, both manufactured in the EU and imported from third
countries, should be fully compliant with the Cosmetics Regulation ensuring
strengthened safety standards and providing better information for the
2013.07.17. wednesday 12:37
2012, a total of 2.278 measures were taken in Member States against dangerous
non-food products. It marks an increase of 26% as compared to 2011, most likely
resulting from the strengthened efforts of the EU Member States and the
Commission to tighten cooperation and step up consumer safety. Non-food products
are considered dangerous when they pose such
risks as strangulation, chemical poisoning or risk of injury. >>>
2013.06.24. monday 12:00
The nationwide summer season consumer protection inspection has
started, which lasts until the end of August – Zsuzsanna Fülöp,
the spokeswoman of the Hungarian Authority for Consumer Protection (HACP) told
on last Thursday
at a press conference in Budapest.
The HACP focuses on the
frequented tourist points such as pubs and festivals. In addition they
will also check the passenger taxi services, the serving of tobacco or
alcohol products to the youth as well as music and dance clubs.
2013.06.12. wednesday 15:08
The European Commission has today set
out a series of common, non-binding principles for collective redress mechanisms
in the Member States so that citizens and companies can enforce the rights
granted to them under EU law where these have been infringed. The Recommendation
aims to ensure a coherent horizontal approach to collective redress in the
European Union without harmonising Member States' systems and improve access to
justice, while ensuring appropriate procedural guarantees to avoid abusive
litigation. For further info: http://ec.europa.eu/justice/civil/files/com_2013_401_en.pdf
2013.05.27. monday 08:00
According to change in the Hungarian Food Codex, products will not
longer be marketed under the “beer” name that are added any material
after aging and filtering, thus their character, taste, smell and color
change and an essentially new product is created – the Ministry of Rural
Development told at the government’s news site. According to the
information of kormany.hu, the names of these products will include the
word “beer” if the manufacturers make it clear to consumers, that beer
is only one component of the product. Thus, for example, they can sell
and beer mixture, mixed beer or beverage contaning beer.
2013.05.21. tuesday 10:01
In 2012, a total of 2,278 measures
against dangerous non-food products, were taken by Member States and
reported in the EU Rapid Information system (RAPEX). This indicates a
26% rise in alerts when compared to 2011 figures, an increase that could be attributed
to the improved enforcement work carried out by the authorities in EU countries.
RAPEX is the EU rapid alert system
between Member States and the Commission on non-food products. Its role
is to disseminate information quickly on potentially dangerous consumer
products. This allows for earlier identification and earlier removal
from EU markets of products that could pose a risk to consumers, such as
children's clothing, textiles and electrical appliances which do not
meet safety standards. >>>
2013.05.16. friday 08:00
The European Club Health project has produced a series of resources to
support local, national and European policymakers and practitioners
develop healthier and safer nightlife environments.
Nightlife plays a key role in modern life, being a major aspect of young
people’s recreation and an important source of employment, economic
development and tourism. However, nightlife can also present a range of
problems, including drunkenness, drug use, anti-social behaviour,
violence, injury and risky sexual behaviour. The development of safe
nightlife settings is a growing priority across Europe, where town and
city authorities must manage not only the recreational habits of their
own youth, but also those from other countries as international tourism
increases. Effectively managing nightlife is critical in protecting the
health of young people and reducing the burdens that night time
antisocial behaviour can place on public services and society. Here can you download the guidelines and recommendations, and the factsheet.
2013.03.22. thursday 08:00
More than three-quarters of the consumers would willing to pay a premium for
products that are produced according to the strictest safety standards – the research
of the TÜV SÜD quality management firm states. In the survey, 5,000 people were
interviewed in China, India, Japan, in the UK and in the U.S.A. 77 percent of
the surveyed would willing to pay a 16 percent premium fee for products that
are produced according to the strictest safety standards. 63 percent of the respondents
agreed that the safety of products is “very important” for them. In 2007 only
47 percent of them thought it so.
2013.03.22. thursday 07:53
We are getting more and more ably in saving money: with larger technical equipments
we are waiting for the seasonal fall of prices and we are taking advantage of
the preferential commercial credit options. During this year’s discount winter
sales we took more than one and a half times as much into our “basket” from the
most popular technical products than a year ago – the commercial credit datas
of Cetelem shows. The popularity of the temporarily available 0% APR remains undiminished,
and we use credit cards providing discounts throughout the year with more courage.
2013.03.22. thursday 07:53
Commissioner for Health and Consumer Policy, Tonio Borg, welcomed the vote of
the European Parliament on Alternative Dispute Resolution and Online Dispute Resolution
(ADR-ODR) today. This vote confirms the agreement on the two proposals put forward
by the European Commission in 2011. >>>
2013.03.14. friday 08:00
World Consumer Rights Day (WCRD) is an annual international occasion. The day
aims to enhance solidarity within the international consumer movement. March 15
gives us an opportunity to promote the basic rights of all consumers. This was
the day when USA President John F Kennedy had first outlined the definition of
Consumer Rights in 1962. WCRD demands consumer rights to be respected and protected.
It also promotes peaceful protests against the market abuses and social injustices.
2013.03.13. wednesday 10:33
On 12 March 2013, the European Parliament voted to support the new
legislation on Alternative Dispute Resolution and Online Dispute
Resolution. The vote confirms the political agreement reached in
December 2012 on the two legislative proposals put forward by the
European Commission in 2011. The new legislation will now soon be
2013.03.05. tuesday 10:18
"Consumer Justice Now!" will be the theme of World Consumer Rights Day (WCRD)
2013. Consumers International (CI) is urging its members and supporters to use
the occasion to expose the very real damage caused by poor or non-existent consumer
protection around the world. >>>
2013.03.01. thursday 12:25
We would like to hereby inform the public that the Travel Expo will open for
the 36 times on 28th February 2013. The visitors will have the opportunity to
get acquainted with the sights, culture and gastronomy of several countries of
five continents. The event has been expanded with new themes, thus in addition
to the national and foreign offers the online travel agencies, the destinations
of cultural and festival events as well as the offers for honeymoon couples will
also be present.
This year the guest of honour is Slovakia, Nyíregyháza and Kalocsa. Spectacular
and attracting programs will await for the visitors at their stands.
The European Consumer Centre Hungary looks forward to meeting you and will distribute leaflets with useful information
and you can join a consumer protection quiz at its stand 106/D in Pavilion A HUNGEXPO Fair Centre (1101 Budapest, Albertirsai út
10.) from 28 February to 3 March 2013.
Should you have any question, or you just interested in any consumer protection
issue, please come and visit our stand.
2013.03.01. thursday 12:13
The sixteenth Hungarian Quality Product Award® application was
launched with the introduction of a new category and with the
establishment of a new special award. The aim of Hungary’s most
prestigious, voluntary certification system is to recognize and reward
high-quality Hungarian products and services, as well as to promote
quality-conscious approach. Over
the past 15 years, a total of 342 awards were handed over by the the
announcers of the application. Applications can be submitted until 17
May to this year’s Hungarian Quality Product Award, with products and
services manufactured and marketed in Hungary. The prizes will be handed
over in September, in the Parliament. You can learn about application conditions more at the www.termeknagydij.hu
2013.03.01. thursday 08:28
ECC-Net Annual Report 2012, reveals - European Consumer Centres across the EU
handled more than 72,000 enquiries from consumers during 2012. More than half of these contacts related to 32,000 complaints about
a purchase made in another EU country, Norway and Iceland. Around 60% of complaints
concerned e-commerce. About one third of all complaints related to the transport
sector, of which 22% were linked to the air transport. More than half of complex
complaints were resolved amicably or passed on to other organisations. The annual
report also gives key details on ECC-Net activities in 2012 and success stories
per countries where the network operates. You can find the full report here.