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2014.04.16. wednesday 13:20

Dear Visitor,

 

Welcome to the website of the Hungarian Authority for Consumer Protection. Let me briefly introduce our authority’s activities as follows.

 

The aim of consumer protection is to create state of equilibrium between the consumer and the seller of the product in order to enforce consumer rights to the fullest.

 

For further information please click the main headline  >>>


Director General István Pintér

Willkommen  >>>

2014.04.16. wednesday 13:13

With household budgets under pressure, EU consumer policy is there to ensure not only that consumers are treated fairly – but that they can get the best deal possible. The European Union's efforts over the last year to strengthen consumer rights are having a positive impact on consumer confidence: a vital element in Europe's economic recovery.

 

The next challenge is to ensure that consumers are aware of their rights under EU law so they can use them every day, when shopping online or on the high street. That's why the European Commission has kicked off today a consumer campaign informing citizens of their consumer rights under EU law and pointing them to the right places where they can get advice and help in case of questions or problems. >>>

2014.04.16. wednesday 12:59

RAPEX is the European rapid alert system for dangerous products. It ensures that information about dangerous products withdrawn from the market and/or recalled from consumers anywhere in Europe is quickly circulated between Member States and the European Commission, so that appropriate action can be taken everywhere in the EU. Thirty-one countries currently participate in the system. Croatia has joined RAPEX as from 1 July 2013. The participating countries are all the European Union countries and the EFTA/EEA countries (Iceland, Liechtenstein and Norway). >>>

2014.04.16. wednesday 12:40

For just 5 cents per citizen a year, the European Union's consumer programme helps to help citizens fully enjoy their consumer rights and actively participate in the Single Market. The total budget for the programme is €188.8 million for 2014-2020. The Consumer Programme has a great impact on consumers despite its modest budget. It will serve consumers in all Member States with projects ranging from coordinating enforcement actions, co-financing the European Consumer Centres to assisting national authorities in resolving breaches of consumer laws. "It is an essential element in ensuring that the single market works to the benefit of consumers everywhere across Europe" said EU Commissioner for Consumer Policy Neven Mimica.

 

Much was achieved by the first Consumer Programme (2007-2013). Amongst the projects funded in that period were enforcement cooperation actions across the EU, educational projects such as the Consumer Classroom and development of the Online Dispute Resolution platform.  >>>

2014.04.16. wednesday 12:27

In a concerted action by national consumer authorities co-ordinated by the European Commission an astonishing 382 out of 552 websites checked in 2013 did not respect European consumer law. As a result of vigorous enforcement action, 62% of the websites checked are now treating consumers as they should. The remaining 38% can expect further action against them as European authorities continue work to ensure that consumer rights are fully respected.

 

"One in three internet users in the European Union book travel and accommodation on line. They deserve to know that an on-line booking is safe and reliable. Of the 552 travel websites we checked, 62% are now in line with EU consumer legislation, thanks to the joint efforts of Member States and the Commission. I will not rest until consumers' rights are fully respected and will seek to use the existing structures to achieve this." said EU Commissioner for Consumer Policy, Neven Mimica.  >>>

2014.04.16. wednesday 12:22

The European Commission welcomes today's European Parliament vote in favour of new rules to improve the safety of consumer products circulating in the EU's internal market - including those imported from outside the EU - and to step-up market surveillance concerning all non-food products. This will contribute to strengthening consumer protection. It will also create a level playing field for business by ensuring that responsible manufacturers do not suffer unfair competition from products which do not comply with European safety or environmental rules.

 

Unsafe products should not reach consumers or other users. Their improved identification and traceability will enable their quick removal from circulation within the EU. The new legislation will also help business and consumers by ensuring that a product's country of origin is indicated according to clear and unambiguous rules.  >>>

2014.04.09. wednesday 10:00


On 16 - 20 June 2014, the European Commission will host the 2014 International Product Safety Week: a series of events which will gather consumer product safety professionals and stakeholders from around the globe, representing regulators, businesses, consumer organisations and experts to work together in advancing product safety issues globally.

Highlights of the week

  • Conference on the Consumer Product Safety and Market Surveillance legislation in the European Union
  • PROSAFE seminar on joint international market surveillance activities
  • International Consumer Product Health and Safety Organisation (ICPHSO) international symposium
  • International Consumer Product Safety Caucus (ICPSC) meeting
  • Trilateral EU-China-US Consumer Product Safety Summit
  • RAPEX-CHINA Working Group meeting between the EU and China

For information on the program and for registering to the events, please visit the 2014 International Product Safety Week’s web page:
http://ec.europa.eu/consumers/events/ipsw_2014/index_en.htm

Please register by 9 May, 2014.

2014.03.13. friday 08:00

The European Parliament backed today (610 votes for, 58 against and 13 abstentions) the European Commission's proposal modernising EU rules on package holidays (IP/13/663). Existing EU rules on package travel holidays date back to 1990. Under the new rules, the Package Travel Directive will enter the digital age and better protect 120 million consumers who buy customised travel arrangements – especially online – and are not covered under today's EU rules.

 

The reform will bolster protection for consumers by increasing transparency about the kind of travel product they are buying and by strengthening their rights in case something goes wrong. Businesses will also benefit as the new Directive will scrap outdated information requirements such as the need to reprint brochures and will make sure that national insolvency protection schemes are recognised across borders. >>>

2014.03.11. tuesday 08:59

World Consumer Rights Day (WCRD) is an annual international occasion. The day aims to enhance solidarity within the international consumer movement. March 15 gives us an opportunity to promote the basic rights of all consumers. This was the day when USA President John F Kennedy had first outlined the definition of Consumer Rights in 1962. WCRD demands consumer rights to be respected and protected. It also promotes peaceful protests against the market abuses and social injustices.

 

First observed on 15 March 1983, World Consumer Rights Day is a very important day in the era of capitalization. Companies have no right to fool the customers. Each and every customer is entitled to his basic rights. The day mobilizes citizen action against unfair policies of corporate. 15 March is marked with celebrations all around the world by numerous consumer organizations. Public exhibitions, press conference, special campaigns, street events and workshops etc are organized to make consumers aware of their rights. The ultimate aim of this day is to bring about important and needed benefits for consumers. 

2014.03.11. tuesday 08:14

World Consumer Rights Day was established on 15 March 1983 to promote consumer rights around the world. For WCRD 2014, we are calling on CI Members and Supporters to highlight the consumer issues that are undermining and frustrating the success of mobile phone services.

 

To mark WCRD, CI will be launching a new Consumer Agenda for Fair Mobile Services. The agenda sets out the issues that most effect consumers including the need for access to a reliable service, the security of their data and fair contracts and billing.

 

CI will submit the Agenda to the World Telecommunications Development Conference, held by the International Telecommunications Union, where we will be calling on phone regulators and companies to take action to stop these issues undermining the success of this new technology.

 

Ringing in the changes

Can you imagine a world without mobile phones? In just a few years they have become an indispensable part of our lives and can be found in almost every country around the world.

But as the number of consumers using mobile services nears seven billion, what sort of service are they receiving?

Are they being treated fairly?  Our 2014 World Consumer Rights Day (WCRD) campaign Fix Our Phone Rights! is devoted to tackling the issues that most affect consumers of mobile services.

 

Why Phone Rights are important

In 2013 it was estimated that 6.8 billion people owned a mobile phone. In 2011 that figure was 6 billion and in 2010 it was 5.4 billion.

At the same time, mobile services have transformed from just being telephones that enable us to talk and text, to mini computers giving us access to information and services that are crucial to livelihoods and health.

They are not just convenient, but increasingly important tools that help to empower citizens and consumers. Having access to mobile connectivity is a necessity.
Get involved

CI Members and Supporters can also download the campaign logo (which is at the top of this page) in either English, Spanish or French in a variety of sizes. Please email consint@consint.org for hi-res versions.

We will be highlighting Member activities via our WCRD activity map - you can submit reports of what you are doing and they will appear on the map.

Do not forget to use social media like Facebook and Twitter to spread the word and encourage everyone to join our campaign!

And make sure to use the hashtags #PhoneRights and #WCRD2014. We also want to try and encourage consumers to complain about their mobile service using the hashtag #MyPhoneMakesMeMadBecause.

Make sure to inform CI of the updates and developments happening in your country.

 

CI’s agenda for Phone Rights

CI’s Consumer Agenda for Fair Mobile Services addresses the issues that affect mobile consumers across the world, and we hope every CI Member and Supporter can join the call. Some of the issues we want to address are:

1.  Provide consumers with access to an affordable, reliable service

Consumers want to be able to have access to affordable mobile services in order to communicate and to access information. It is only reasonable that they then expect those services to be consistent and of a high quality without drop outs in service.

2. Provide consumers with fair contracts explained in clear, complete and accessible language

Consumers often feel cheated by their mobile provider, either because of unfair contract terms and conditions or because they didn’t understand what they had signed. Telecom providers should always provide consumers with fair contracts with all relevant information explained clearly so that consumers can exercise their right to make informed choices.

3. Provide consumers with fair and transparent billing

Consumers shouldn’t be billed for services they didn’t request. We demand fairness and transparency in our bills, and protection from billing fraud.

4. Provide consumers with security and power over their own information

Telecoms providers and regulators alike must protect the personal data that consumers give up in order to use mobile services. Whilst giving consent to use personal data can enhance the experience of using a mobile phone, it can also compromise the consumer’s right to safety. Consumers must be able to set the terms of how this data is used.

5. Listen and respond to consumer complaints

Telecom providers should have effective complaints systems and if consumers are not satisfied there should be redress mechanisms to ensure a fair outcome. We must be able to penalise providers for abusive and unjust business practices.

 

source: http://www.consumersinternational.org .


2014.03.11. tuesday 08:06


On 15 March, 1962, US President John F. Kennedy delivered an historic address to the US Congress in which he outlined his vision of consumer rights. This was the first time any politician had formerly set out such principles.

 

Over time, the consumer movement has developed this vision into a set of eight basic consumer rights which now define and inspire much of the work CI and its members do:

 

  • The right to satisfaction of basic needs - To have access to basic, essential goods and services: adequate food, clothing, shelter, health care, education, public utilities, water and sanitation.

  • The right to safety - To be protected against products, production processes and services which are hazardous to health or life.

  • The right to be informed - To be given the facts needed to make an informed choice, and to be protected against dishonest or misleading advertising and labelling.

  • The right to choose - To be able to select from a range of products and services, offered at competitive prices with an assurance of satisfactory quality.

  • The right to be heard - To have consumer interests represented in the making and execution of government policy, and in the development of products and services.

  • The right to redress - To receive a fair settlement of just claims, including compensation for misrepresentation, shoddy goods or unsatisfactory services.

  • The right to consumer education - To acquire knowledge and skills needed to make informed, confident choices about goods and services, while being aware of basic consumer rights and responsibilities and how to act on them.

  • The right to a healthy environment -To live and work in an environment which is non-threatening to the well-being of present and future generations.

2014.03.10. monday 08:00

This year, the Hungarian Quality Product Award® Contest has been launched for the 17th time, in line with the economic strategy of Hungary. During the assessing of the awarded goods and services, a special emphasis is put on export orientation. In Hungary’s most prestigious voluntary certification scheme, one can apply to win the award in 53 topics in 31 main categories. The project aims help to develop conscious consumer choice and behavior through the recognition of quality and product safety in Hungary. The organizers expect the application materials until 16 May to the Hungarian Quality Product Award® Contest of 2014.

2014.02.28. thursday 08:00

Europe's "app economy" is booming. It employs over 1 million people and is expected to be worth €63bn in the next five years. According to the external app analytics platform Distimo, around 80% of the revenue – estimated at over 10 billion EUR per year – of one supplier comes from purchases made by consumers from within an application by which consumers access special content or features, commonly called "in-app" purchases.

 

For the app economy to develop its full potential and continue innovating, consumers need to trust the products. At present over 50% of the EU online games' market consists of games advertised as “free”, although they often entail, sometimes costly, in-app purchases.

 

Often consumers are not fully aware that they are spending money because their credit cards get charged by default. Children are particularly vulnerable to marketing of "free to download" games which are not "free to play".

 

Following complaints from all over Europe, the European Commission is meeting (27 and 28 February) with national enforcement authorities and large tech companies in order to discuss these concerns. Industry will be asked to commit to providing solutions within a clear timeframe so as to ensure proper consumer protection for apps customers. >>>

2014.02.26. wednesday 11:36


CI has announced the theme for WCRD 2014 - it will focus on mobile phones with the slogan Fix Our Phone Rights.

Can you imagine a world without mobile phones? In just a few years they have become an indispensable part of our lives and can be found in almost every country around the world.

 

But as the number of consumers using mobile services nears 7 billion grows, what sort of service are they receiving?

 

Are they being treated fairly?  Our 2014 World Consumer Rights Day (WCRD) campaign “Fix Our Phone Rights!” is devoted to tackling the issues that most affect consumers of mobile services.

 

WCRD was established on 15 March 1983 to promote consumer rights around the world. For WCRD 2014, we are calling on CI Members and Supporters to highlight the consumer issues that are undermining and frustrating the success of this new technology.

 

Why Phone Rights are important

 

In 2013 it was estimated that 6.8 billion people owned a mobile phone. In 2011 that figure was 6 billion and in 2010 it was 5.4 billion.

 

At the same time, mobile services have transformed from just being telephones that enable us to talk and text, to mini computers giving us access to information and services that are crucial to livelihoods and health.

 

They are not just convenient, but increasingly important tools that help to empower citizens and consumers. Having access to mobile connectivity is a necessity.

 

Get involved

 

As we get closer to WCRD 2014, CI will be highlighting the problems and challenges faced by mobile consumers across the world.

 

This will culminate in a global action in the final week running up to 15 March. Together,  we hope to ring in some significant changes to the way mobile consumers are treated. 

 

Details of how you can get involved will be with you in January, so please key an eye out for CI WCRD communications.

 

Also, CI Members and Supporters can subscribe to CI’s WCRD 2014 e-network to get the latest updates.

 

You can also download the campaign logo (which is at the top of this page) in either English, Spanish or French in a variety of sizes. Please email consint@consint.org for hi-res versions.

 

We will be highlighting Member activities via our WCRD activity map - you can submit reports of what you are doing and they will appear on the map.

 

On the road to WCRD 2014, help build up our campaign to get the attention of the telecom providers and our governments.

 

Start an online petition, submit a formal letter of complaint to your telecom provider, contact the decision makers, organise assemblies, host a speak-out, and design creative activities to drive more consumers to learn and act and to push telecommunication providers and governments to respond to our concerns.

 

Do not forget to use social media like Facebook and Twitter to spread the word and encourage everyone to join our campaign!

 

Make sure to inform CI of the updates and developments happening in your country.

 

CI’s agenda for Phone Rights

 

CI is developing a WCRD consumer agenda for Phone Rights. These are issues that effect mobile consumers across the world in some way, and we hope every CI Member and Supporter can join the call too. Some of the issues we want to address are:


1. Provide consumers with fair contracts explained in clear, complete and accessible language



Consumers often feel cheated by their mobile provider, either because of unfair contract terms and conditions or because they didn’t understand what they had signed.  Telecom providers should always provide consumers with fair contracts with all relevant information explained clearly so that consumers can exercise their right to make informed choices.



2. Provide consumers with their money's worth



Consumers subscribe to mobile services in order to communicate and to access information. It is only reasonable that they then expect those services to be consistent and of a high quality without drop outs in service.



3. Provide consumers with fair and transparent billing



Consumers shouldn’t be billed for services they didn’t request. We demand fairness and transparency in our bills, and protection from billing fraud.




4. Provide consumers with power over their own information



Telecoms providers and regulators alike must protect the personal data that consumers give up in order to use mobile services.  Whilst giving consent to use personal data can enhance the experience of using a mobile phone, it can also compromise the consumer’s right to safety. Consumers must be able to set the terms of how this data is used.



5. Listen and respond to consumer complaints



Telecom providers should have effective complaints systems, and if consumers are not satisfied there should be redress mechanisms to ensure a fair outcome.  We must be able to penalise providers for abusive and unjust business practices.


2014.02.19. wednesday 08:05

The European Consumer Centres Network, ECC-Net, published a report "Chargeback in the EU/EEA - A solution to get your money back when a trader does not respect your consumer rights." The Report has mapped the consumer rights and the alternatives in the EU/EEA-countries regarding the right to be reimbursed from the card issuing bank through a chargeback procedure. >>>

2014.02.05. wednesday 15:15

In order to ensure that children continue to be protected from the dangers of novelty cigarette lighters, or cigarette lighters which are not child-resistant, the EU has extended the ban, which prevents them appearing on the market, up until 11 May 2015.  Further prolongation of the bans is possible in the future if necessary. In the meantime, work is continuing to develop a suitable European standard for determining the child resistance of lighters which is based on technical parameters rather than the use of child panels.

2014.01.29. wednesday 09:53

The majority of the detergents distributed in Hungary have appropriate efficiency – a test revealed. The Hungarian Authority for Consumer Protection (HACP) told MTI on Tuesday, that only three of the laboratory tested twenty products have failed on the tests and did not meet the legal requirements. The main aim of the tests was to verify the application of EU labeling requirements on detergents and to test the upper limit of the phosphate content as well.

2014.01.27. monday 15:58

RAPEX is the EU rapid alert system for all dangerous consumer products, with the exception of food, pharmaceutical and medical devices. It allows for the rapid exchange of information between Member States and the Commission of measures taken to prevent or restrict the marketing or use of products posing a serious risk to the health and safety of consumers. Both measures ordered by national authorities and measures taken voluntarily by producers and distributors are covered by RAPEX.

The report includes detailed information on the products concerned, the risks, the notifying Member State, and the measures adopted in response. Pictures are included where available.

Click here to view this week's report: Rapex Weekly Report: report 3, 2014

2014.01.13. monday 08:11

The Hungarian Authority for Consumer Protection (HACP) has launched the Smart Home Program especially for primary school children. In the scope of the program, the children can learn how they can save money and energy and what for to pay attention during consumption in a playful manner. The program (www.nfhokosotthon.hu) was presented on Thursday at the Epreskerti Primary School in Debrecen.

2014.01.07. tuesday 08:20

The Hungarian Authority for Consumer Protection (HACP) was able to carry out all of the necessary checks in all sectors in 2013 –István Pintér, the Director of the HACP told MTI in his year assessment interview.

 

He added that it is a high recognition that the European Union classifies the market surveillance activities of HACP as pioneer in the field of dangerous goods.

 

The Director-General reminded, that the market surveillance activity of the National Consumer Protection Authority (NFH) was classified to the first place in2013 among the Member States of the European Union.

2014.01.07. tuesday 08:00

The dealer is required to report trips organized with the aim of product distributions from January – the government decree was published on last Monday in the Magyar Közlöny (Hungarian Official Gazette). The dealer should report the date and place of the event, 15 days before the trip to the competent notary at the premise of the company. Within 3 days after the dealer submitted the report to the notary, the notary sends the report to the competent consumer protection authority at the location of the product presentation.

2013.12.12. friday 08:00

The 2013 Trouble in Toyland report is the 28th annual U.S. Public Interest Research Group (PIRG) survey of toy safety. In this report, U.S. PIRG provides safety guidelines for consumers when purchasing toys for small children and provides examples of toys currently on store shelves that may pose potential safety hazards.

 

 

 

Over the past twenty-eight years, our report has identified hazards in toys and children’s products that could cause acute injuries, from choking hazards from toys with small parts, to strangulation hazards from cords on pull toys, to laceration hazards from edges that are too sharp, to toxic hazards posed by chemicals in toys.  Our report has led to more than 150 recalls and other regulatory actions over the years, and has helped educate the public and policymakers on the need for stronger public health and consumer safety standards to protect children from unsafe products. This report continues to help keep children - particularly babies and toddlers - safe, as the majority of all injuries happen to children in the 0-2 age range.

 

The enactment of the Consumer Product Safety Improvement Act (CPSIA) of 2008 made great strides in toy safety and strengthened the ability of the Consumer Product Safety Commission (CPSC) to protect consumers, including the littlest consumers—children. Although policymakers delayed implementation of its most stringent lead standard rules and enacted some narrow exceptions in 2011, on the whole the law has been protected from attempts to undermine it. However, we remain vigilant as a variety of regulatory threats to the CPSC’s tools and authority remain under consideration by policymakers.

2013.12.04. wednesday 08:05

Consumers: conscious shopping for safe Christmas

 

The conscious consumer behavior is essential for the safety of the Christmas holiday season – the spokesperson of the Hungarian Authority for Consumer Protection (HACP) emphasized, during the Smart Christmas! press conference held on Tuesday in Budapest. Zsuzsanna Fülöp, the spokesperson of HACP said, that with trade turnover the number of problems also increase. Therefore before the Christmas holidays, the activities of the discount stores are highly monitored, as well as the safety of products related to the Christmas season, such as safety lights will also be tested – she emphasized.

2013.11.14. friday 09:20

Most of the products sold as lactose-free products, tested by the Hungarian Authority for Consumer Protection (HACP), met the requirements, but in two cases almost double the amount of lactose was measured relative to the limit.

The producers were fined by the authority. According to the notice of the HACP sent to MTI on Tuesday, the examination of 20 products sold as lactose-free products were completed at the Food and Chemical Laboratory. Among the tested products there were milk, cream, yogurt, cottage cheese, whipping cream, cheese, chocolate drinks and cappuccino powder and butter biscuits as well.

2013.10.24. friday 08:00

Thanks to the joint action of the EU Member States and the European Commission, 116 websites selling digital games, books, videos and music have been brought in line with the EU consumer legislation.

Mr Neven Mimica, the European Commissioner for Consumer Policy, said: "Enforcement of consumer rights is a priority for me including in the rapidly changing digital environment. I am pleased that this sweep addressed some of the most important issues related to digital content downloads. A year ago over 50% of the websites were not compliant, which is unacceptable. This figure is now down to 20%, and further results are expected. This is great progress but I will continue to fight for improvements.">>>

2013.10.16. wednesday 13:22

The European Consumer Centres Network, ECC-Net, today published a report entitled "Can I trust the trust mark?". The report examines how online trust mark schemes achieve their objective of guaranteeing that their members offer good commercial practices, security and privacy for consumers.

The report builds on a web survey of 573 European consumers from 19 countries which confirmed both that consumers value trust marks but lack knowledge about their characteristics and reliability. The ECC-Net analysed, from a consumer perspective, detailed characteristics of the 54 trust marks schemes currently existing in the EU. The results show that the degree of comprehensiveness of these schemes vary considerably, both across countries or within a single country. ECC-Net, therefore, recommends that trustmark operators develop pan-European best practices and provide consumers with more information on their schemes.

More info: http://ec.europa.eu/dgs/health_consumer/information_sources/docs/trust_mark_report_2013_en.pdf

2013.10.08. tuesday 15:45

According to the targeted study of the Hungarian Authority for Consumer Protection (HACP), approximately 20 percent of the dry pastes does not meet the requirements, in terms of acid degree, moisture content and egg content – the HACP informed MTI on Monday. At 6 percent of the product samples, the moisture content was higher than the requirements of the food code, and at 15 percent of the paste product samples, egg content was significantly lower than it was indicated on the label.

2013.09.25. wednesday 15:53

Ghana is set for a "desperately needed" new consumer protection policy which will build on previous law and reinforce rights. When passed later this year, the bill will establish a consumer protection act (2014) and a Consumer Protection Authority (2015). The policy drafted by the Ministry of Trade and Industry will harmonise all existing pieces of legal provisions that seek to protect the consumer and ensure fair market practices.  >>>

2013.09.25. wednesday 15:20

During the inspections of the Hungarian Authority for Consumer Protection (HACP), all tested sausages fulfilled the protein, fat and water content value requirements of the hungarian food book, while 25 percent of frying sausages did not meet the statutory requirements.

 

At one out of the twenty-three tested frying sausages the water content significantly exceeded the allowed 60 percent level, in case of the other products the fat content was abnormally higher than the limit values

2013.09.25. wednesday 12:34

Today the European Commission adopted two measures to improve the safety of medical devices fulfilling its commitment to restore patient confidence in the medical devices sector following, amongst others, the Poly Implant Prothèse (PIP) breast implants scandal. The new rules are a Commission Implementation Regulation clarifying the criteria to be met by notified bodies, which are responsible for inspecting manufacturers of medical devices, and a Recommendation clarifying the tasks these bodies have to undertake when they perform audits and assessments in the medical devices sector, which covers some 10 000 types of products, from plasters to pacemakers.  >>>

2013.09.09. monday 07:59

In September 2013 the Hungarian Authority for Consumer Protection hosted a delegation from the Ministry for Economy and Trade of Lebanon for a 3 days TAIEX study visit. The Technical Assistance and Information Exchange (TAIEX) programme was established in 1996 by the European Commission with the aim to help beneficiary countries to better understand and to implement EU legislation. The programme, run by DG Enlargement is a useful tool for partners outside the EU to acquaint new experiences about practical application of EU legislation. One type of TAIEX events is the 2-5 days study visit, which helps foreign delegation to get an insight into the public administration systems of Member States or the functioning of the host institution.>>>

2013.08.26. monday 08:00

A new national certification trademark system is applied to qualify the services of the hotels in Hungary, after the mandatory qualification of the hotels was eliminated – the Ministry of National Economy (NGM) told MTI.

 Private accomodiation

Rural

 Hotelstars

 Camping
sites

 Holiday
house

According to the communication of the of the Ministry of National Economy (NGM), the ministry operates a national certification trademark system in close collaboration with professional organizations for 5 types of accommodations (rural, camping sites and holiday house, hotel, private accomodiation) redounding the guarantee of quality services.

2013.07.31. wednesday 14:31

Decision was born in two cases already, and nearly forty proceedings are under way, due to serving young people under age 18. In addition to the fines, the suspension of the distribution is expected to be ordered in these cases – the Hungarian Authority for Consumer Protection told MTI on Tuesday. According to the communication, during the checks carried out since 1 July, (involving 274 youngsters under age 18) in 14 percent of the cases (a total of 38 cases) the inspectors experienced that despite the ban underage persons were served and in a further 72 cases they they did not warn the underage persons to leave the tobacco shop.

2013.07.26. thursday 08:00

Protection of consumer rights still varies greatly between EU countries. Only 35% of Europeans are confident buying online from sellers in other EU countries and seven out of ten consumers do not know what do to when they receive products that they did not order.

These are among the results of the 2013 Consumer Conditions Scoreboard published today by the European Commission. The results show that a fresh impetus is needed to ensure that consumers can buy with equal confidence and ease across the EU, whether online or offline. One key finding is the decrease in consumer trust matched by an increase in the use of redress.  >>>

2013.07.17. wednesday 12:49

As from the 11th of July, cosmetics on shop shelves, both manufactured in the EU and imported from third countries, should be fully compliant with the Cosmetics Regulation ensuring strengthened safety standards and providing better information for the consumers.>>>

2013.07.17. wednesday 12:37

In 2012, a total of 2.278 measures were taken in Member States against dangerous non-food products. It marks an increase of 26% as compared to 2011, most likely resulting from the strengthened efforts of the EU Member States and the Commission to tighten cooperation and step up consumer safety. Non-food products are considered dangerous when they pose such risks as strangulation, chemical poisoning or risk of injury.  >>>

2013.06.24. monday 12:00

The nationwide summer season consumer protection inspection has started, which lasts until the end of August – Zsuzsanna Fülöp, the spokeswoman of the Hungarian Authority for Consumer Protection (HACP) told on last Thursday at a press conference in Budapest. The HACP focuses on the frequented tourist points such as pubs and festivals. In addition they will also check the passenger taxi services, the serving of tobacco or alcohol products to the youth as well as music and dance clubs.

2013.06.12. wednesday 15:08

The European Commission has today set out a series of common, non-binding principles for collective redress mechanisms in the Member States so that citizens and companies can enforce the rights granted to them under EU law where these have been infringed. The Recommendation aims to ensure a coherent horizontal approach to collective redress in the European Union without harmonising Member States' systems and improve access to justice, while ensuring appropriate procedural guarantees to avoid abusive litigation. For further info: http://ec.europa.eu/justice/civil/files/com_2013_401_en.pdf

2013.05.27. monday 08:00

According to change in the Hungarian Food Codex, products will not longer be marketed under the “beer” name that are added any material after aging and filtering, thus their character, taste, smell and color change and an essentially new product is created – the Ministry of Rural Development told at the government’s news site. According to the information of kormany.hu, the names of these products will include the word “beer” if the manufacturers make it clear to consumers, that beer is only one component of the product. Thus, for example, they can sell and beer mixture, mixed beer or beverage contaning beer.

2013.05.21. tuesday 10:01

In 2012, a total of 2,278 measures against dangerous non-food products, were taken by Member States and reported in the EU Rapid Information system (RAPEX). This indicates a 26% rise in alerts when compared to 2011 figures, an increase that could be attributed to the improved enforcement work carried out by the authorities in EU countries. RAPEX is the EU rapid alert system between Member States and the Commission on non-food products. Its role is to disseminate information quickly on potentially dangerous consumer products. This allows for earlier identification and earlier removal from EU markets of products that could pose a risk to consumers, such as children's clothing, textiles and electrical appliances which do not meet safety standards. >>>

2013.05.16. friday 08:00

The European Club Health project has produced a series of resources to support local, national and European policymakers and practitioners develop healthier and safer nightlife environments.

Nightlife plays a key role in modern life, being a major aspect of young people’s recreation and an important source of employment, economic development and tourism. However, nightlife can also present a range of problems, including drunkenness, drug use, anti-social behaviour, violence, injury and risky sexual behaviour. The development of safe nightlife settings is a growing priority across Europe, where town and city authorities must manage not only the recreational habits of their own youth, but also those from other countries as international tourism increases. Effectively managing nightlife is critical in protecting the health of young people and reducing the burdens that night time antisocial behaviour can place on public services and society. Here can you download the guidelines and recommendations,  and the factsheet.

2013.03.22. thursday 08:00

More than three-quarters of the consumers would willing to pay a premium for products that are produced according to the strictest safety standards – the research of the TÜV SÜD quality management firm states. In the survey, 5,000 people were interviewed in China, India, Japan, in the UK and in the U.S.A. 77 percent of the surveyed would willing to pay a 16 percent  premium fee for products that are produced according to the strictest safety standards. 63 percent of the respondents agreed that the safety of products is “very important” for them. In 2007 only 47 percent of them thought it so.

2013.03.22. thursday 07:53

We are getting more and more ably in saving money: with larger technical equipments we are waiting for the seasonal fall of prices and we are taking advantage of the preferential commercial credit options. During this year’s discount winter sales we took more than one and a half times as much into our “basket” from the most popular technical products than a year ago – the commercial credit datas of Cetelem shows. The popularity of the temporarily available 0% APR remains undiminished, and we use credit cards providing discounts throughout the year with more courage.

2013.03.22. thursday 07:53

Commissioner for Health and Consumer Policy, Tonio Borg, welcomed the vote of the European Parliament on Alternative Dispute Resolution and Online Dispute Resolution (ADR-ODR) today. This vote confirms the agreement on the two proposals put forward by the European Commission in 2011.  >>>

2013.03.14. friday 08:00

World Consumer Rights Day (WCRD) is an annual international occasion. The day aims to enhance solidarity within the international consumer movement. March 15 gives us an opportunity to promote the basic rights of all consumers. This was the day when USA President John F Kennedy had first outlined the definition of Consumer Rights in 1962. WCRD demands consumer rights to be respected and protected. It also promotes peaceful protests against the market abuses and social injustices.  >>>

2013.03.13. wednesday 10:33

On 12 March 2013, the European Parliament voted to support the new legislation on Alternative Dispute Resolution and Online Dispute Resolution. The vote confirms the political agreement reached in December 2012 on the two legislative proposals put forward by the European Commission in 2011. The new legislation will now soon be adopted. >>>

2013.03.05. tuesday 10:18

"Consumer Justice Now!" will be the theme of World Consumer Rights Day (WCRD) 2013. Consumers International (CI) is urging its members and supporters to use the occasion to expose the very real damage caused by poor or non-existent consumer protection around the world.  >>>

2013.03.01. thursday 12:25

 

We would like to hereby inform the public that the Travel Expo will open for the 36 times on 28th February 2013. The visitors will have the opportunity to get acquainted with the sights, culture and gastronomy of several countries of five continents. The event has been expanded with new themes, thus in addition to the national and foreign offers the online travel agencies, the destinations of cultural and festival events as well as the offers for honeymoon couples will also be present.

 

This year the guest of honour is Slovakia, Nyíregyháza and Kalocsa. Spectacular and attracting programs will await for the visitors at their stands.

 

The European Consumer Centre Hungary looks forward to meeting you and will distribute leaflets with useful information and you can join a consumer protection quiz at its stand 106/D in Pavilion A HUNGEXPO Fair Centre (1101 Budapest, Albertirsai út 10.) from 28 February to 3 March 2013.

 

Should you have any question, or you just interested in any consumer protection issue, please come and visit our stand.

2013.03.01. thursday 12:13

The sixteenth Hungarian Quality Product Award® application was launched with the introduction of a new category and with the establishment of a new special award. The aim of Hungary’s most prestigious, voluntary certification system is to recognize and reward high-quality Hungarian products and services, as well as to promote quality-conscious approach. Over the past 15 years, a total of 342 awards were handed over by the the announcers of the application. Applications can be submitted until 17 May to this year’s Hungarian Quality Product Award, with products and services manufactured and marketed in Hungary. The prizes will be handed over in September, in the Parliament. You can learn about application conditions more at the www.termeknagydij.hu site.

2013.03.01. thursday 08:28

ECC-Net Annual Report 2012, reveals - European Consumer Centres across the EU handled more than 72,000 enquiries from consumers during 2012. More than half of these contacts related to 32,000 complaints about a purchase made in another EU country, Norway and Iceland. Around 60% of complaints concerned e-commerce. About one third of all complaints related to the transport sector, of which 22% were linked to the air transport. More than half of complex complaints were resolved amicably or passed on to other organisations. The annual report also gives key details on ECC-Net activities in 2012 and success stories per countries where the network operates. You can find the full report here.

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