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2014.09.26. thursday 13:17

Today the Commission further strengthened the protection of consumers, in particular babies and young children. It adopted two measures restricting the use of three preservatives in cosmetic products.

"We have shown once again that the safety of consumers is paramount in every decision we take. Preservatives in cosmetics serve a valuable function ensuring that the products we use on a daily basis are free from pathogens. We need however to ensure that the preservatives guarantee the maximum degree of protection. With these measures consumers can be reassured that their cosmetics are safe," said the European Commissioner for Consumer Policy, Neven Mimica.

The Commission decision follows an assessment by the independent Scientific Committee on Consumer Safety (SCCS), an advisory body which carried out a careful risk assessment of the substances before recommending their restriction or ban.

2014.09.24. wednesday 10:10

Dear Visitor,

 

Welcome to the website of the Hungarian Authority for Consumer Protection. Let me briefly introduce our authority’s activities as follows.

 

The aim of consumer protection is to create state of equilibrium between the consumer and the seller of the product in order to enforce consumer rights to the fullest.

 

For further information please click the main headline  >>>




Willkommen  >>>

2014.08.15. thursday 08:00

 

The consumer protection inspectors continuously inspects the catering units of the Sziget. Official proceedings was launched in only one case – Zsuzsanna Fülöp, the spokesperson of the Hungarian Authority for Consumer Protection (HACP) told MTI. on Thursday in Budapest at the festival site. Since Monday, 79 catering units were inspected with test shoppings at the festival, and the inspectors found only one case, when the trader did not give a receipt. The HACP initiated official proceeding against the vendor – Zsuzsanna Fülöp described the experiences. (MTI)

2014.07.31. friday 08:00

Following a large number of complaints in EU countries concerning in-app purchases in online games and in particular inadvertent purchases by children, national authorities joined forces with the European Commission to find solutions. The coordinated enforcement action in the EU on in-app purchases in online and mobile games has made real progress in delivering tangible results. Industry has made a number of engagements which seek to address consumer concerns. The action will increase consumer confidence in the fast-growing "app" sector. >>>

2014.07.24. friday 08:03

The Consumer Protection Inspectorate of the Pest County Government Office launches consumer protection controls that will be stringent similar to last year during the Hungarian Formula 1 Grand Prix, Richárd Tarnai, Pest county government commissioner told at a press conference on Wednesday in Budapest. He added that this year, the emphasis will be placed on the control of serving alcohol and tobacco products to young people. They will check the sales of alcohol and tobacco products by involving juveniles.

2014.07.04. thursday 08:00

The 5th International Product Safety Week was organised between the 16th and the 20th of June. This event takes place every two years and gathers consumer product safety professionals and stakeholders from around the globe, representing regulators, businesses, consumer organisations and other experts to work together in advancing product safety issues globally. This year the focus of attention was on strengthening international co-operation and supporting approaches such as ”seamless surveillance” to strengthen consumer safety at every point of the supply chain from design to destination. >>>

2014.07.04. thursday 07:58

The market for online medicinal products is booming, but how can consumers tell an authentic online pharmacy from a fake one? Up until now, it has been a potential stab in the dark, but things are changing.

 

Thanks to a certified logo designed by the Commission, consumers will soon be able to authenticate any website through which they are considering buying medicines. The logo, once clicked, will take the potential buyer to the national regulatory authority website, which lists all legally operating online pharmacies and other legally authorised retailers of medicines.

 

Member States have one year from June 2014 to ensure that all legally authorised pharmacies and retailers bear the logo featuring on this page, as a proof that the medicinal products they sell are safe.

 

For further information on the logo and the technical requirements to ensure its authenticity, visit the website.

2014.06.30. monday 13:30

There is an improved performance across all consumer markets finds the 10th Consumer Markets Scoreboard published today. This improvement is particularly marked for goods markets, while services continue to be the main sources of dissatisfaction.

 

"Consumers should be the master not the servant of the market," said Commissioner for Consumer Policy Neven Mimica, "The Consumer Markets Scoreboard we publish today shows that, overall, market conditions are getting better for consumers. However much more needs to be done, especially on services and energy. I am working hard with my colleagues in the Commission to address these issues, be it through the Payment Accounts Directive, the Connected Continent package or through facilitating the switching of suppliers."  >>>

2014.06.27. thursday 08:05

It's a big summer sale courtesy of the European Commission! From 1 July 2014, the EU will cut the price caps for data downloads by more than half: down from 45 cents per megabyte to 20c/MB. It will become even cheaper to use maps, watch videos, check mails and update social networks while travelling across the EU. To put it into context: football fans traveling in the EU during this World Cup season will pay 25 times less for data roaming as compared to during 2010 World Cup!

 

Since the EU introduced caps on data roaming, data consumption has risen dramatically. Phone calls and text messages will become cheaper as well. All this is good news, as you can travel around Europe and stay in touch with family and friends at home. >>>

2014.06.27. thursday 08:00

On May 6, 2014, the new China national standard GB 6675-2014: Parts 1-4 was published, replacing GB 6675-2003 “National Toy Safety Technical Code”. Effective January 2016, the standard details the general requirements of toys, such as phthalate and firearm imitation requirements, as well as common safety requirements to prevent children’s injury.  Products that fail to meet the mandatory GB standards may not be placed on the China market.  >>>

2014.06.19. friday 08:02

Tragically in the last few months fatal accidents involving children were reported in France, Latvia and the United Kingdom. These accidents had one, small, element in common: button batteries. Most consumers are not aware of the damage button batteries can cause, if swallowed. To help raise awareness the European Commission will join the OECD’s global campaign, an International Awareness Week on Button Battery Safety (follow the Twitter hashtag #worldbatterysafety), from 16-20 June, 2014. The key messages of this campaign are addressed to consumers/parents and businesses to ensure button batteries do not end up in the hands of children. An awareness raising event on the risks of button batteries will be held on 17 June during the International Product Safety Week.  >>>

2014.06.19. friday 08:00

Every 2 years, policy makers, industry, consumer organisations and many others from across the world gather to discuss how to cooperate in order to reinforce product safety. The aim of the International Product Safety Week is to promote the safety of consumer products and international cooperation. This year focus of attention is on strengthening international co-operation and supporting approaches such as "seamless surveillance" to strengthen consumer safety at every point of the supply chain from design to destination.   >>>

2014.06.17. tuesday 08:00

Good news for Europe's more than 507 million consumers: as of today, new EU legislation will bolster their rights throughout the European Union. The new EU Consumer Rights Directive, which has now entered into force, strengthens consumers' rights wherever and whenever they shop in Europe – online or on the high street. Businesses will also benefit from these new rules which create a level-playing field, making it less costly for traders to offer their products and services to consumers across borders. The new rules will for example ensure that EU-wide, consumers have 14 days to change their minds and pull out of any online purchase or off-premises purchase (when a seller visits the consumer's home) – up from the previous minimum 7 days. The new rules also ban surcharges for the use of credit cards and hotlines, as well as pre-ticked boxes on websites for charging additional payments (for example when buying plane tickets online). To make sure these new rules are applied in a uniform manner across the EU, so that consumers benefit from them no matter in which Member State they are, the European Commission is also publishing a guidance document for national authorities, including an optional model for essential consumer information to be displayed on digital products.   >>>

2014.06.10. tuesday 09:33

The Hungarian Authority for Consumer Protection (HACP) and the customers inspectorates of the county government offices have started the week in the summer tourist controls. They especially checks the taxi drivers and restaurateur at events – Attila Kathi, the head of the authority’s strategic cabinet told at a press conference on Wednesday in Budapest. The controls cover the seasonal items – children’s toys, children’s sports equipments, garden furnitures and electric grills – by filtering those that are harmful to the health – he added.

2014.05.28. wednesday 08:01

The European Commission has published today a review of passenger rights' complaint handling and enforcement in the European air transport sector between 2010 and 2012. The review shows that complaints to national authorities for compensation and assistance have returned to lower levels since the exceptional year 2010 (ash cloud crisis, snow disruptions). Also, airlines get sanctioned in only 1% of the cases as most of the complaints are settled without having to resort to such measures in order to ensure enforcement. Complaints from disabled persons and persons with reduced mobility about problems in air transport remain very low in general and no sanctions were imposed to airlines for such cases.  >>>

2014.05.23. thursday 12:20

After three years of joint work the Hungarian Authority for Consumer Protection (HACP) and the Chinese State Industrial and Commercial Directorate (SAIC) signed a cooperation agreement on Monday in Budapest – the authority told MTI.

 


 

The SAIC only signed a similar agreement in Europe with the German authority. Under the agreement, the cooperation involves mutual information to the parties about the consumer protection acts, regulations, policies, mutual meetings and opportunities for personal professional practice mapping and the initiation of dialogue abot training consumers and businesses.

2014.05.22. friday 08:00

With the holiday season already starting and millions of Europeans planning trips across the continent and beyond, here are a few tips on what to do when faced with a problem. If you are wondering who will cover the costs of your treatment in case of an accident or want to know what papers to prepare before taking your dog aboard, here is a list of the things the European Union is doing to assist you on your travels.  >>>

2014.05.09. thursday 07:49


Hungarospa Hajdúszoboszlói Zrt. has successfully applied for the Consumer Friendly Trader Certification issued by the Hungarian Authority for Consumer Protection. The trader received the domestic award on 15 October 2013, the international version was given on 06 May 2014. In its application the trader has undertaken to provide prior and continuous  multilingual customer information (Hungarian, English, German, Polish, Romanian, Ukrainian), detailed description of complaint handling, information on competent bodies. English and Hungarian information documents of the ECC Hungary are available as well. In case prevention is not possible and problems cannot be avoided, various types of remedies are available. More info  >>>

2014.05.09. thursday 07:20

Court of Justice of the European Union
PRESS RELEASE No 64/14
Luxembourg, 30 April 2014
Judgment in Case C‑475/12

 

Member States can monitor whether companies which supply electronic communications services in their territory, but are established in another Member State, are complying with consumer protection rules. On the other hand, they cannot compel such companies to create branches or subsidiaries in their territory.

 

UPC is a Luxembourg company which supplies, from Luxembourg, for consideration, packages of radio and audio-visual broadcast services that can be received by satellite, subject to conditional access. These services are supplied to subscribers in other Member States, including Hungary. >>>>

2014.04.23. wednesday 07:54

Instead of the current voluntary practice, the place of origin should be compulsorily indicated on each product – the European Parliament included in its draft legislation. According to the proposed regulation, that counry should be indicated on the product, where the last substantial, economically justified processing or working took place, resulting in the creation of a new product.

2014.04.16. wednesday 13:13

With household budgets under pressure, EU consumer policy is there to ensure not only that consumers are treated fairly – but that they can get the best deal possible. The European Union's efforts over the last year to strengthen consumer rights are having a positive impact on consumer confidence: a vital element in Europe's economic recovery.

 

The next challenge is to ensure that consumers are aware of their rights under EU law so they can use them every day, when shopping online or on the high street. That's why the European Commission has kicked off today a consumer campaign informing citizens of their consumer rights under EU law and pointing them to the right places where they can get advice and help in case of questions or problems. >>>

2014.04.16. wednesday 12:59

RAPEX is the European rapid alert system for dangerous products. It ensures that information about dangerous products withdrawn from the market and/or recalled from consumers anywhere in Europe is quickly circulated between Member States and the European Commission, so that appropriate action can be taken everywhere in the EU. Thirty-one countries currently participate in the system. Croatia has joined RAPEX as from 1 July 2013. The participating countries are all the European Union countries and the EFTA/EEA countries (Iceland, Liechtenstein and Norway). >>>

2014.04.16. wednesday 12:40

For just 5 cents per citizen a year, the European Union's consumer programme helps to help citizens fully enjoy their consumer rights and actively participate in the Single Market. The total budget for the programme is €188.8 million for 2014-2020. The Consumer Programme has a great impact on consumers despite its modest budget. It will serve consumers in all Member States with projects ranging from coordinating enforcement actions, co-financing the European Consumer Centres to assisting national authorities in resolving breaches of consumer laws. "It is an essential element in ensuring that the single market works to the benefit of consumers everywhere across Europe" said EU Commissioner for Consumer Policy Neven Mimica.

 

Much was achieved by the first Consumer Programme (2007-2013). Amongst the projects funded in that period were enforcement cooperation actions across the EU, educational projects such as the Consumer Classroom and development of the Online Dispute Resolution platform.  >>>

2014.04.16. wednesday 12:27

In a concerted action by national consumer authorities co-ordinated by the European Commission an astonishing 382 out of 552 websites checked in 2013 did not respect European consumer law. As a result of vigorous enforcement action, 62% of the websites checked are now treating consumers as they should. The remaining 38% can expect further action against them as European authorities continue work to ensure that consumer rights are fully respected.

 

"One in three internet users in the European Union book travel and accommodation on line. They deserve to know that an on-line booking is safe and reliable. Of the 552 travel websites we checked, 62% are now in line with EU consumer legislation, thanks to the joint efforts of Member States and the Commission. I will not rest until consumers' rights are fully respected and will seek to use the existing structures to achieve this." said EU Commissioner for Consumer Policy, Neven Mimica.  >>>

2014.04.16. wednesday 12:22

The European Commission welcomes today's European Parliament vote in favour of new rules to improve the safety of consumer products circulating in the EU's internal market - including those imported from outside the EU - and to step-up market surveillance concerning all non-food products. This will contribute to strengthening consumer protection. It will also create a level playing field for business by ensuring that responsible manufacturers do not suffer unfair competition from products which do not comply with European safety or environmental rules.

 

Unsafe products should not reach consumers or other users. Their improved identification and traceability will enable their quick removal from circulation within the EU. The new legislation will also help business and consumers by ensuring that a product's country of origin is indicated according to clear and unambiguous rules.  >>>

2014.04.09. wednesday 10:00


On 16 - 20 June 2014, the European Commission will host the 2014 International Product Safety Week: a series of events which will gather consumer product safety professionals and stakeholders from around the globe, representing regulators, businesses, consumer organisations and experts to work together in advancing product safety issues globally.

Highlights of the week

  • Conference on the Consumer Product Safety and Market Surveillance legislation in the European Union
  • PROSAFE seminar on joint international market surveillance activities
  • International Consumer Product Health and Safety Organisation (ICPHSO) international symposium
  • International Consumer Product Safety Caucus (ICPSC) meeting
  • Trilateral EU-China-US Consumer Product Safety Summit
  • RAPEX-CHINA Working Group meeting between the EU and China

For information on the program and for registering to the events, please visit the 2014 International Product Safety Week’s web page:
http://ec.europa.eu/consumers/events/ipsw_2014/index_en.htm

Please register by 9 May, 2014.

2014.03.13. friday 08:00

The European Parliament backed today (610 votes for, 58 against and 13 abstentions) the European Commission's proposal modernising EU rules on package holidays (IP/13/663). Existing EU rules on package travel holidays date back to 1990. Under the new rules, the Package Travel Directive will enter the digital age and better protect 120 million consumers who buy customised travel arrangements – especially online – and are not covered under today's EU rules.

 

The reform will bolster protection for consumers by increasing transparency about the kind of travel product they are buying and by strengthening their rights in case something goes wrong. Businesses will also benefit as the new Directive will scrap outdated information requirements such as the need to reprint brochures and will make sure that national insolvency protection schemes are recognised across borders. >>>

2014.03.11. tuesday 08:59

World Consumer Rights Day (WCRD) is an annual international occasion. The day aims to enhance solidarity within the international consumer movement. March 15 gives us an opportunity to promote the basic rights of all consumers. This was the day when USA President John F Kennedy had first outlined the definition of Consumer Rights in 1962. WCRD demands consumer rights to be respected and protected. It also promotes peaceful protests against the market abuses and social injustices.

 

First observed on 15 March 1983, World Consumer Rights Day is a very important day in the era of capitalization. Companies have no right to fool the customers. Each and every customer is entitled to his basic rights. The day mobilizes citizen action against unfair policies of corporate. 15 March is marked with celebrations all around the world by numerous consumer organizations. Public exhibitions, press conference, special campaigns, street events and workshops etc are organized to make consumers aware of their rights. The ultimate aim of this day is to bring about important and needed benefits for consumers. 

2014.03.11. tuesday 08:14

World Consumer Rights Day was established on 15 March 1983 to promote consumer rights around the world. For WCRD 2014, we are calling on CI Members and Supporters to highlight the consumer issues that are undermining and frustrating the success of mobile phone services.

 

To mark WCRD, CI will be launching a new Consumer Agenda for Fair Mobile Services. The agenda sets out the issues that most effect consumers including the need for access to a reliable service, the security of their data and fair contracts and billing.

 

CI will submit the Agenda to the World Telecommunications Development Conference, held by the International Telecommunications Union, where we will be calling on phone regulators and companies to take action to stop these issues undermining the success of this new technology.

 

Ringing in the changes

Can you imagine a world without mobile phones? In just a few years they have become an indispensable part of our lives and can be found in almost every country around the world.

But as the number of consumers using mobile services nears seven billion, what sort of service are they receiving?

Are they being treated fairly?  Our 2014 World Consumer Rights Day (WCRD) campaign Fix Our Phone Rights! is devoted to tackling the issues that most affect consumers of mobile services.

 

Why Phone Rights are important

In 2013 it was estimated that 6.8 billion people owned a mobile phone. In 2011 that figure was 6 billion and in 2010 it was 5.4 billion.

At the same time, mobile services have transformed from just being telephones that enable us to talk and text, to mini computers giving us access to information and services that are crucial to livelihoods and health.

They are not just convenient, but increasingly important tools that help to empower citizens and consumers. Having access to mobile connectivity is a necessity.
Get involved

CI Members and Supporters can also download the campaign logo (which is at the top of this page) in either English, Spanish or French in a variety of sizes. Please email consint@consint.org for hi-res versions.

We will be highlighting Member activities via our WCRD activity map - you can submit reports of what you are doing and they will appear on the map.

Do not forget to use social media like Facebook and Twitter to spread the word and encourage everyone to join our campaign!

And make sure to use the hashtags #PhoneRights and #WCRD2014. We also want to try and encourage consumers to complain about their mobile service using the hashtag #MyPhoneMakesMeMadBecause.

Make sure to inform CI of the updates and developments happening in your country.

 

CI’s agenda for Phone Rights

CI’s Consumer Agenda for Fair Mobile Services addresses the issues that affect mobile consumers across the world, and we hope every CI Member and Supporter can join the call. Some of the issues we want to address are:

1.  Provide consumers with access to an affordable, reliable service

Consumers want to be able to have access to affordable mobile services in order to communicate and to access information. It is only reasonable that they then expect those services to be consistent and of a high quality without drop outs in service.

2. Provide consumers with fair contracts explained in clear, complete and accessible language

Consumers often feel cheated by their mobile provider, either because of unfair contract terms and conditions or because they didn’t understand what they had signed. Telecom providers should always provide consumers with fair contracts with all relevant information explained clearly so that consumers can exercise their right to make informed choices.

3. Provide consumers with fair and transparent billing

Consumers shouldn’t be billed for services they didn’t request. We demand fairness and transparency in our bills, and protection from billing fraud.

4. Provide consumers with security and power over their own information

Telecoms providers and regulators alike must protect the personal data that consumers give up in order to use mobile services. Whilst giving consent to use personal data can enhance the experience of using a mobile phone, it can also compromise the consumer’s right to safety. Consumers must be able to set the terms of how this data is used.

5. Listen and respond to consumer complaints

Telecom providers should have effective complaints systems and if consumers are not satisfied there should be redress mechanisms to ensure a fair outcome. We must be able to penalise providers for abusive and unjust business practices.

 

source: http://www.consumersinternational.org .


2014.03.11. tuesday 08:06


On 15 March, 1962, US President John F. Kennedy delivered an historic address to the US Congress in which he outlined his vision of consumer rights. This was the first time any politician had formerly set out such principles.

 

Over time, the consumer movement has developed this vision into a set of eight basic consumer rights which now define and inspire much of the work CI and its members do:

 

  • The right to satisfaction of basic needs - To have access to basic, essential goods and services: adequate food, clothing, shelter, health care, education, public utilities, water and sanitation.

  • The right to safety - To be protected against products, production processes and services which are hazardous to health or life.

  • The right to be informed - To be given the facts needed to make an informed choice, and to be protected against dishonest or misleading advertising and labelling.

  • The right to choose - To be able to select from a range of products and services, offered at competitive prices with an assurance of satisfactory quality.

  • The right to be heard - To have consumer interests represented in the making and execution of government policy, and in the development of products and services.

  • The right to redress - To receive a fair settlement of just claims, including compensation for misrepresentation, shoddy goods or unsatisfactory services.

  • The right to consumer education - To acquire knowledge and skills needed to make informed, confident choices about goods and services, while being aware of basic consumer rights and responsibilities and how to act on them.

  • The right to a healthy environment -To live and work in an environment which is non-threatening to the well-being of present and future generations.

2014.03.10. monday 08:00

This year, the Hungarian Quality Product Award® Contest has been launched for the 17th time, in line with the economic strategy of Hungary. During the assessing of the awarded goods and services, a special emphasis is put on export orientation. In Hungary’s most prestigious voluntary certification scheme, one can apply to win the award in 53 topics in 31 main categories. The project aims help to develop conscious consumer choice and behavior through the recognition of quality and product safety in Hungary. The organizers expect the application materials until 16 May to the Hungarian Quality Product Award® Contest of 2014.

2014.02.28. thursday 08:00

Europe's "app economy" is booming. It employs over 1 million people and is expected to be worth €63bn in the next five years. According to the external app analytics platform Distimo, around 80% of the revenue – estimated at over 10 billion EUR per year – of one supplier comes from purchases made by consumers from within an application by which consumers access special content or features, commonly called "in-app" purchases.

 

For the app economy to develop its full potential and continue innovating, consumers need to trust the products. At present over 50% of the EU online games' market consists of games advertised as “free”, although they often entail, sometimes costly, in-app purchases.

 

Often consumers are not fully aware that they are spending money because their credit cards get charged by default. Children are particularly vulnerable to marketing of "free to download" games which are not "free to play".

 

Following complaints from all over Europe, the European Commission is meeting (27 and 28 February) with national enforcement authorities and large tech companies in order to discuss these concerns. Industry will be asked to commit to providing solutions within a clear timeframe so as to ensure proper consumer protection for apps customers. >>>

2014.02.26. wednesday 11:36


CI has announced the theme for WCRD 2014 - it will focus on mobile phones with the slogan Fix Our Phone Rights.

Can you imagine a world without mobile phones? In just a few years they have become an indispensable part of our lives and can be found in almost every country around the world.

 

But as the number of consumers using mobile services nears 7 billion grows, what sort of service are they receiving?

 

Are they being treated fairly?  Our 2014 World Consumer Rights Day (WCRD) campaign “Fix Our Phone Rights!” is devoted to tackling the issues that most affect consumers of mobile services.

 

WCRD was established on 15 March 1983 to promote consumer rights around the world. For WCRD 2014, we are calling on CI Members and Supporters to highlight the consumer issues that are undermining and frustrating the success of this new technology.

 

Why Phone Rights are important

 

In 2013 it was estimated that 6.8 billion people owned a mobile phone. In 2011 that figure was 6 billion and in 2010 it was 5.4 billion.

 

At the same time, mobile services have transformed from just being telephones that enable us to talk and text, to mini computers giving us access to information and services that are crucial to livelihoods and health.

 

They are not just convenient, but increasingly important tools that help to empower citizens and consumers. Having access to mobile connectivity is a necessity.

 

Get involved

 

As we get closer to WCRD 2014, CI will be highlighting the problems and challenges faced by mobile consumers across the world.

 

This will culminate in a global action in the final week running up to 15 March. Together,  we hope to ring in some significant changes to the way mobile consumers are treated. 

 

Details of how you can get involved will be with you in January, so please key an eye out for CI WCRD communications.

 

Also, CI Members and Supporters can subscribe to CI’s WCRD 2014 e-network to get the latest updates.

 

You can also download the campaign logo (which is at the top of this page) in either English, Spanish or French in a variety of sizes. Please email consint@consint.org for hi-res versions.

 

We will be highlighting Member activities via our WCRD activity map - you can submit reports of what you are doing and they will appear on the map.

 

On the road to WCRD 2014, help build up our campaign to get the attention of the telecom providers and our governments.

 

Start an online petition, submit a formal letter of complaint to your telecom provider, contact the decision makers, organise assemblies, host a speak-out, and design creative activities to drive more consumers to learn and act and to push telecommunication providers and governments to respond to our concerns.

 

Do not forget to use social media like Facebook and Twitter to spread the word and encourage everyone to join our campaign!

 

Make sure to inform CI of the updates and developments happening in your country.

 

CI’s agenda for Phone Rights

 

CI is developing a WCRD consumer agenda for Phone Rights. These are issues that effect mobile consumers across the world in some way, and we hope every CI Member and Supporter can join the call too. Some of the issues we want to address are:


1. Provide consumers with fair contracts explained in clear, complete and accessible language



Consumers often feel cheated by their mobile provider, either because of unfair contract terms and conditions or because they didn’t understand what they had signed.  Telecom providers should always provide consumers with fair contracts with all relevant information explained clearly so that consumers can exercise their right to make informed choices.



2. Provide consumers with their money's worth



Consumers subscribe to mobile services in order to communicate and to access information. It is only reasonable that they then expect those services to be consistent and of a high quality without drop outs in service.



3. Provide consumers with fair and transparent billing



Consumers shouldn’t be billed for services they didn’t request. We demand fairness and transparency in our bills, and protection from billing fraud.




4. Provide consumers with power over their own information



Telecoms providers and regulators alike must protect the personal data that consumers give up in order to use mobile services.  Whilst giving consent to use personal data can enhance the experience of using a mobile phone, it can also compromise the consumer’s right to safety. Consumers must be able to set the terms of how this data is used.



5. Listen and respond to consumer complaints



Telecom providers should have effective complaints systems, and if consumers are not satisfied there should be redress mechanisms to ensure a fair outcome.  We must be able to penalise providers for abusive and unjust business practices.


2014.02.19. wednesday 08:05

The European Consumer Centres Network, ECC-Net, published a report "Chargeback in the EU/EEA - A solution to get your money back when a trader does not respect your consumer rights." The Report has mapped the consumer rights and the alternatives in the EU/EEA-countries regarding the right to be reimbursed from the card issuing bank through a chargeback procedure. >>>

2014.02.05. wednesday 15:15

In order to ensure that children continue to be protected from the dangers of novelty cigarette lighters, or cigarette lighters which are not child-resistant, the EU has extended the ban, which prevents them appearing on the market, up until 11 May 2015.  Further prolongation of the bans is possible in the future if necessary. In the meantime, work is continuing to develop a suitable European standard for determining the child resistance of lighters which is based on technical parameters rather than the use of child panels.

2014.01.29. wednesday 09:53

The majority of the detergents distributed in Hungary have appropriate efficiency – a test revealed. The Hungarian Authority for Consumer Protection (HACP) told MTI on Tuesday, that only three of the laboratory tested twenty products have failed on the tests and did not meet the legal requirements. The main aim of the tests was to verify the application of EU labeling requirements on detergents and to test the upper limit of the phosphate content as well.

2014.01.27. monday 15:58

RAPEX is the EU rapid alert system for all dangerous consumer products, with the exception of food, pharmaceutical and medical devices. It allows for the rapid exchange of information between Member States and the Commission of measures taken to prevent or restrict the marketing or use of products posing a serious risk to the health and safety of consumers. Both measures ordered by national authorities and measures taken voluntarily by producers and distributors are covered by RAPEX.

The report includes detailed information on the products concerned, the risks, the notifying Member State, and the measures adopted in response. Pictures are included where available.

Click here to view this week's report: Rapex Weekly Report: report 3, 2014

2014.01.13. monday 08:11

The Hungarian Authority for Consumer Protection (HACP) has launched the Smart Home Program especially for primary school children. In the scope of the program, the children can learn how they can save money and energy and what for to pay attention during consumption in a playful manner. The program (www.nfhokosotthon.hu) was presented on Thursday at the Epreskerti Primary School in Debrecen.

2014.01.07. tuesday 08:20

The Hungarian Authority for Consumer Protection (HACP) was able to carry out all of the necessary checks in all sectors in 2013 –István Pintér, the Director of the HACP told MTI in his year assessment interview.

 

He added that it is a high recognition that the European Union classifies the market surveillance activities of HACP as pioneer in the field of dangerous goods.

 

The Director-General reminded, that the market surveillance activity of the National Consumer Protection Authority (NFH) was classified to the first place in2013 among the Member States of the European Union.

2014.01.07. tuesday 08:00

The dealer is required to report trips organized with the aim of product distributions from January – the government decree was published on last Monday in the Magyar Közlöny (Hungarian Official Gazette). The dealer should report the date and place of the event, 15 days before the trip to the competent notary at the premise of the company. Within 3 days after the dealer submitted the report to the notary, the notary sends the report to the competent consumer protection authority at the location of the product presentation.

2013.12.12. friday 08:00

The 2013 Trouble in Toyland report is the 28th annual U.S. Public Interest Research Group (PIRG) survey of toy safety. In this report, U.S. PIRG provides safety guidelines for consumers when purchasing toys for small children and provides examples of toys currently on store shelves that may pose potential safety hazards.

 

 

 

Over the past twenty-eight years, our report has identified hazards in toys and children’s products that could cause acute injuries, from choking hazards from toys with small parts, to strangulation hazards from cords on pull toys, to laceration hazards from edges that are too sharp, to toxic hazards posed by chemicals in toys.  Our report has led to more than 150 recalls and other regulatory actions over the years, and has helped educate the public and policymakers on the need for stronger public health and consumer safety standards to protect children from unsafe products. This report continues to help keep children - particularly babies and toddlers - safe, as the majority of all injuries happen to children in the 0-2 age range.

 

The enactment of the Consumer Product Safety Improvement Act (CPSIA) of 2008 made great strides in toy safety and strengthened the ability of the Consumer Product Safety Commission (CPSC) to protect consumers, including the littlest consumers—children. Although policymakers delayed implementation of its most stringent lead standard rules and enacted some narrow exceptions in 2011, on the whole the law has been protected from attempts to undermine it. However, we remain vigilant as a variety of regulatory threats to the CPSC’s tools and authority remain under consideration by policymakers.

2013.12.04. wednesday 08:05

Consumers: conscious shopping for safe Christmas

 

The conscious consumer behavior is essential for the safety of the Christmas holiday season – the spokesperson of the Hungarian Authority for Consumer Protection (HACP) emphasized, during the Smart Christmas! press conference held on Tuesday in Budapest. Zsuzsanna Fülöp, the spokesperson of HACP said, that with trade turnover the number of problems also increase. Therefore before the Christmas holidays, the activities of the discount stores are highly monitored, as well as the safety of products related to the Christmas season, such as safety lights will also be tested – she emphasized.

2013.11.14. friday 09:20

Most of the products sold as lactose-free products, tested by the Hungarian Authority for Consumer Protection (HACP), met the requirements, but in two cases almost double the amount of lactose was measured relative to the limit.

The producers were fined by the authority. According to the notice of the HACP sent to MTI on Tuesday, the examination of 20 products sold as lactose-free products were completed at the Food and Chemical Laboratory. Among the tested products there were milk, cream, yogurt, cottage cheese, whipping cream, cheese, chocolate drinks and cappuccino powder and butter biscuits as well.

2013.10.24. friday 08:00

Thanks to the joint action of the EU Member States and the European Commission, 116 websites selling digital games, books, videos and music have been brought in line with the EU consumer legislation.

Mr Neven Mimica, the European Commissioner for Consumer Policy, said: "Enforcement of consumer rights is a priority for me including in the rapidly changing digital environment. I am pleased that this sweep addressed some of the most important issues related to digital content downloads. A year ago over 50% of the websites were not compliant, which is unacceptable. This figure is now down to 20%, and further results are expected. This is great progress but I will continue to fight for improvements.">>>

2013.10.16. wednesday 13:22

The European Consumer Centres Network, ECC-Net, today published a report entitled "Can I trust the trust mark?". The report examines how online trust mark schemes achieve their objective of guaranteeing that their members offer good commercial practices, security and privacy for consumers.

The report builds on a web survey of 573 European consumers from 19 countries which confirmed both that consumers value trust marks but lack knowledge about their characteristics and reliability. The ECC-Net analysed, from a consumer perspective, detailed characteristics of the 54 trust marks schemes currently existing in the EU. The results show that the degree of comprehensiveness of these schemes vary considerably, both across countries or within a single country. ECC-Net, therefore, recommends that trustmark operators develop pan-European best practices and provide consumers with more information on their schemes.

More info: http://ec.europa.eu/dgs/health_consumer/information_sources/docs/trust_mark_report_2013_en.pdf

2013.10.08. tuesday 15:45

According to the targeted study of the Hungarian Authority for Consumer Protection (HACP), approximately 20 percent of the dry pastes does not meet the requirements, in terms of acid degree, moisture content and egg content – the HACP informed MTI on Monday. At 6 percent of the product samples, the moisture content was higher than the requirements of the food code, and at 15 percent of the paste product samples, egg content was significantly lower than it was indicated on the label.

2013.09.25. wednesday 15:53

Ghana is set for a "desperately needed" new consumer protection policy which will build on previous law and reinforce rights. When passed later this year, the bill will establish a consumer protection act (2014) and a Consumer Protection Authority (2015). The policy drafted by the Ministry of Trade and Industry will harmonise all existing pieces of legal provisions that seek to protect the consumer and ensure fair market practices.  >>>

2013.09.25. wednesday 15:20

During the inspections of the Hungarian Authority for Consumer Protection (HACP), all tested sausages fulfilled the protein, fat and water content value requirements of the hungarian food book, while 25 percent of frying sausages did not meet the statutory requirements.

 

At one out of the twenty-three tested frying sausages the water content significantly exceeded the allowed 60 percent level, in case of the other products the fat content was abnormally higher than the limit values

2013.09.25. wednesday 12:34

Today the European Commission adopted two measures to improve the safety of medical devices fulfilling its commitment to restore patient confidence in the medical devices sector following, amongst others, the Poly Implant Prothèse (PIP) breast implants scandal. The new rules are a Commission Implementation Regulation clarifying the criteria to be met by notified bodies, which are responsible for inspecting manufacturers of medical devices, and a Recommendation clarifying the tasks these bodies have to undertake when they perform audits and assessments in the medical devices sector, which covers some 10 000 types of products, from plasters to pacemakers.  >>>

2013.09.09. monday 07:59

In September 2013 the Hungarian Authority for Consumer Protection hosted a delegation from the Ministry for Economy and Trade of Lebanon for a 3 days TAIEX study visit. The Technical Assistance and Information Exchange (TAIEX) programme was established in 1996 by the European Commission with the aim to help beneficiary countries to better understand and to implement EU legislation. The programme, run by DG Enlargement is a useful tool for partners outside the EU to acquaint new experiences about practical application of EU legislation. One type of TAIEX events is the 2-5 days study visit, which helps foreign delegation to get an insight into the public administration systems of Member States or the functioning of the host institution.>>>

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